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Tourist
Posts: 6

Hero 7 Battery Problem with Tabs breaking off

I bought a brand new GoPro Black 7 and six batteries.  I used it for about 45 minutes, and attempted to remove the battery replace it with a fresh one.  The plastic tab broke off of the battery.  I had to use a sharp small hook to get it out.  I used my GoPro on a kayak excurison for last two days, and the tabs on all but one of the batteries broke off. It was the first-time use of all of them, and I did it personally with as much care as possible, such as pulling gently and exactly perpendicular to the route of travel to reduce stress on the tab.  On one of my batteries, that I tried to gently pry out, the top metallic endseal of the battery broke off. How do I get replacements and is GoPro going to fix this?

Adventurer
Posts: 9,313

Re: Hero 7 Battery Problem with Tabs breaking off

[ Edited ]

I can understand one but not all breaking  Pulling straight up with minimal force?

 

Gopro hero 9 we love to see a spring load bat  with a lock   button no more tabs.  Like a sony camera?  Cost just went up....

Tourist
Posts: 6

Re: Hero 7 Battery Problem with Tabs breaking off

I pulled very softly when I noticed it was tight.  I was really surprised how easily the tab breaks. Not good.

 

Adventurer
Posts: 9,313

Re: Hero 7 Battery Problem with Tabs breaking off

Undersrtood:  

 

well  see what gopro will do?

GoPro
Posts: 2,903

Re: Hero 7 Battery Problem with Tabs breaking off

@nobleapex275, sorry to hear about the trouble. We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or live chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 6

Re: Hero 7 Battery Problem with Tabs breaking off

Seems to me that simply, the unti gets hot, and the batteries swell up and stick.   They get so hot that the tab stretches very easily and it disconnects from the battery.  I am sure that I am the only one in the Universe having this problem.  All six batteries in the Universe were bought by me and no one else has ever even heard of this problem.