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Sightseer
Posts: 1

Hero 6Screen on but no response to touch, no menu

Camera turns on screen but it is blank and does not respond to touch. Hero 6 brand new w/ update showing successful loaded via manual technique. Yes, formatted cards and tried fresh load 3 times, tried battery reset and holding mode button 8secs, no avail. tried to recommended cards from Go Pro a brand new San Disk v30 64 GB and a Lexar v30 128GB SDXC UHS-I U3. Both cards are recommended, but do not work. This is my second Go Pro Hero 6 I'm trying within a week. Should I take it back and just forget about this camera as a possiblity. Is there a way to get the screen to working again. Can I get a download to a version that came out on the camera to try and make it work. The camera does work and take pictures/video by seeing the screen on the front of the camera. 

Adventurer
Posts: 9,884

Re: Hero 6Screen on but no response to touch, no menu

Go back to the store allow the sales agent to set you up and see what happens. if it happens then you know its the camera.

Explorer
Posts: 12,070

Re: Hero 6Screen on but no response to touch, no menu

[ Edited ]