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GoPro
Posts: 115

Re: Hero 6 won’t turn on

Hi @

The US support number is toll free for callers within the US. Any other numbers provided in the website is not toll free. However, you may reach us as well via chat:

https://gopro.com/help/SC_GPC_PreLiveAgentFormPage

Just make sure to be ready with your serial number and proof of purchase.

I hope this helps.

V.
Tourist
Posts: 9

Re: Hero 6 won’t turn on

Thanks alot but i lost my receipt. Although I saved some pictures of the item. Hope that will do.
Tourist
Posts: 9

Re: Hero 6 won’t turn on

Hi,

Calling the number is a bit difficult. Is there other way that I’ll be assisted on this issue? Im thinking like a service center that will check the item and see whats next step?

I’m sorry for being too aggressive on this issue. i just badly need help on how we can do about it.

Please advise what needs to be done.

Sincerely,
GoPro
Posts: 3,859

Re: Hero 6 won’t turn on

 

Hi @stoutshore85725

 

You may try the chat option instead.

Make sure to contact them during their hours of operation depending on the country selected.

https://gopro.com/help/ContactUs

 

If you are still having issues connecting, you may select US as the country.

Our Support Team should be able to help you on this.

 

Thanks!

Ej

 

Tourist
Posts: 9

Re: Hero 6 won’t turn on

Hi,

I’ve tried that but its not supported in my area. I’m sorry, but it feels like no help has been provided. Is there an option to check the item or reach me out to have it fix or replaced?

Hope there’s a better way to handle the situation.

Thanks,
GoPro
Posts: 3,859

Re: Hero 6 won’t turn on

 

Hi @stoutshore85725

 

GoPro does not have repair options.

I have just tested our chat option and I was able to get through.

Please try reaching out to our Support Team again.

 

Thanks!

Ej

Tourist
Posts: 9

Re: Hero 6 won’t turn on

Hi,

Thanks for the response.

Im getting a message that “chat is currently not available for you.” I’ve tried this several times and it doesnt work.

Is email will do with attachment? If yes, whats the email address?

Thanks
GoPro
Posts: 2,460

Re: Hero 6 won’t turn on

 

Hi @stoutshore85725,

 

Please try to contact them on a different time. 

 

May I know where are you from?

 

Regards,

-Jay