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Tourist
Posts: 2
Accepted Solution

Hero 6 won't turn off

Hi

We purchased our Hero 6 in Dec 2017.

In the last few weeks it has started turning itself on all the time. 

Most particularly after it is fully charged and you disconnect it from power, then manually turn it off, it will turn on again.

It turns itself off after a while, then turns itself on again, and keeps cycling this way.

Can you help me?

Andrew


Accepted Solutions
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GoPro
Posts: 8,211

Re: Hero 6 won't turn off

Hello @fireyoasis0147

 

By any chance, has your camera been paired with your mobile phone via GoPro App? If yes, see if turning the Bluetooth on your mobile device off will clear the issue. If this is not related to any connection with the GoPro App, try doing a manual update on the camera, then reset camera settings. Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post

GoPro
Posts: 22

Re: Hero 6 won't turn off

Hi @fireyoasis0147,

 

We appreciate you for keeping us posted. Glad to hear that everything is working fine now. 

 

Regarding the Bluetooth connection, it is necessary to be on whenever you are pairing your GoPro camera to the GoPro App as it extends your camera's battery life.

 

 

Cheers!

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,211

Re: Hero 6 won't turn off

Hello @fireyoasis0147

 

By any chance, has your camera been paired with your mobile phone via GoPro App? If yes, see if turning the Bluetooth on your mobile device off will clear the issue. If this is not related to any connection with the GoPro App, try doing a manual update on the camera, then reset camera settings. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Hero 6 won't turn off

Hi there. I have recently connected the GoPro to a new Pixel 2 and that does coincide with these issues.
I forgot the device on my phone's Bluetooth settings but this didn't fix the issue. Then I forgot all wi-fi connections and this has fixed the issue. I reconnected wi-fi and it seems fine now. Can you tell me what I should actually use Bluetooth connection for? Thanks so much for your help
GoPro
Posts: 22

Re: Hero 6 won't turn off

Hi @fireyoasis0147,

 

We appreciate you for keeping us posted. Glad to hear that everything is working fine now. 

 

Regarding the Bluetooth connection, it is necessary to be on whenever you are pairing your GoPro camera to the GoPro App as it extends your camera's battery life.

 

 

Cheers!