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GoPro
Posts: 4,282

Re: Hero 6 wifi keeps disconnecting

@goin2drt, the GoPro camera needs to be powered on to create connection. Once paired with your mobile device, you can use the GoPro App to power the camera off and turn it back on within eight hours window. If you go beyond the window period, you will have to re-establish the connection by manually powering the camera on using the Mode button.

Tourist
Posts: 6

Re: Hero 6 wifi keeps disconnecting

I do all of that. When I use the app to power down after about 10 minutes it loses the connection and cannot use the phone app to turn back on. I have to reach out of the car and hit the mode button.  I followed another thread and did all the updates as well. Still does it. Again I have a Hero 5. 

GoPro
Posts: 12,205

Re: Hero 6 wifi keeps disconnecting

Hi @goin2drt

 

Is it the HERO5 Black or the HERO5 Session?

See if resetting the camera to it's factory settings will make a difference. 

You may also try re-flashing the software through https://gopro.com/update

 

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 6

Re: Hero 6 wifi keeps disconnecting

Hero 5 Black

GoPro
Posts: 12,205

Re: Hero 6 wifi keeps disconnecting

Thanks for getting back to us @goin2drt

 

Were you able to try the suggested steps?

How was it?

 

Regards,

Ej

Tourist
Posts: 6

Re: Hero 6 wifi keeps disconnecting

Resetting the factory settings seemed to have helped.  I can turn it off and then restart it back up after 10-15 minutes.  Thanks for the help.

GoPro
Posts: 4,282

Re: Hero 6 wifi keeps disconnecting

@goin2drt, glad to hear that! Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!