Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-219399%22%20slang%3D%22en-US%22%3EHero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-219399%22%20slang%3D%22en-US%22%3E%3CP%3EWhy%20does%20the%20WiFi%20keep%20disconnecting%20on%20the%20Hero6%3F%20The%20WiFi%20bars%20are%20visible%20on%20the%20screen%20and%20is%20turn%20on%20in%20the%20connections%20menu%20but%20when%20I%20run%20a%20wifi%20analyzer%20on%20my%20phone%20the%20signal%20is%20missing.%20I%20noticed%20this%20when%20using%20the%20FeiyuTech%20G6%20gimbal%20and%20found%20the%20gimbal%20was%20not%20connected%20anymore.%20After%20turning%20off%2Fon%20the%20GoPro%20the%20signal%20returned%20for%20a%20few%20minutes%20but%20them%20disconnected%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-219399%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-219649%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-219649%22%20slang%3D%22en-US%22%3E%3CP%3EOk%20after%20reading%26nbsp%3Bnumerous%20of%20posts%20I%20found%20out%20it%20does%20timeout%20after%2010%20minutes%20in%20the%20below%20topic.%20Thanks%20to%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97%22%20target%3D%22_blank%22%3E%40jefft%3C%2FA%3Efor%20explaining%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FHero5-Session-Wifi-vs-Bluetooth%2Ftd-p%2F30201%22%20target%3D%22_self%22%3Ehttps%3A%2F%2Fcommunity.gopro.com%2Ft5%2FCameras%2FHero5-Session-Wifi-vs-Bluetooth%2Ftd-p%2F30201%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20explains%20my%20issue%20but%20still%20after%20the%20GoPro%20WiFi%20times%20out%20I%20can't%20connect%20to%20it%20use%20the%20GoPro%20App.%20In%20my%20phone%20the%20BT%20is%20paired%20but%20when%20I%20open%20the%20GoPro%20App%20the%20grey%20BT%2FWiFi%20icon%20does%20not%20change%20to%20blue%20indicating%20no%20BT%20communication.%20The%20BT%20only%20stays%20connected%20if%20I%20leave%20the%20app%20open%20all%20the%20time.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-220038%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-220038%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue%20but%20it%20disconnects%20while%20the%20app%20is%20open%20and%20connected%2C%20not%20even%2010%20minutes%20of%20being%20connected.%20There%20are%20many%20problems%20I'm%20encountering%20with%20the%20Hero6%20that%20is%20super%20frustrating.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-220163%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-220163%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8696%22%20target%3D%22_blank%22%3E%40drmmrboy24%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20odd.%20Does%20it%20matter%20whether%20the%20camera%20is%20idle%20or%20doing%20something%20(like%20recording%20or%20time%20lapse)%3F%20Which%20Wi-Fi%20band%20are%20you%20using%20-%202.4GHz%20or%205%20GHz%3F%20You%20can%20verify%20this%20by%20going%20to%20Connections%2C%20then%20Wi-Fi%20band.%20By%20any%20chance%2C%20do%20you%20have%20mobile%20data%20up%20while%20the%20GoPro%20is%20connected%20to%20your%20phone%20via%20Wi-Fi%3F%20Data%20signals%20can%20interfere%20with%20the%20communication%20between%20the%20camera%20and%20the%20phone.%20See%20if%20this%20is%20the%20case.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20hope%20to%20hear%20back%20from%20you.%20Let%20us%20know%20if%20you%20gather%20anymore%20results.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-220356%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-220356%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8696%22%20target%3D%22_blank%22%3E%40drmmrboy24%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%26nbsp%3Bhappens%20to%20me%20too.%20Run%20a%20wifi%20analyzer%20and%20see%20if%20the%20camera%20is%20broadcasting%20a%20wifi%20signal.%20I%20was%26nbsp%3Btransferring%20some%20video%20from%20the%20camera%20to%20my%20phone%20an%20all%20of%20a%26nbsp%3Bsudden%20the%20progress%20bar%20in%20the%20GoPro%20app%20said%20fail.%20I%20ran%20a%20wifi%20analyzer%20and%20there%20was%20no%20signal.%20I%20had%20to%20turn%20off%2Fon%20the%26nbsp%3Bcamera%20to%20get%20it%20back.%20I%20think%20its%20a%20bug%20and%20GoPro%20needs%20to%20fix%20this.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-231761%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231761%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20have%20the%20same%20problem.%20It%20is%20extremely%20difficult%20to%20connect%20the%20Feiyu%20Tech%20G6%20to%20my%20GoPro%20Hero%206%20and%20impossible%20without%20the%20app%20on%20the%20phone.%20How%20do%20you%20connect%20the%20GoPro%20to%20the%20G6%20without%20the%20app%3F%20Seems%20quite%20suboptimal%20if%20I%20have%20to%20go%20through%20my%20iphone%20every%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-231933%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-231933%22%20slang%3D%22en-US%22%3E%3CP%3EI%20reset%20my%20GoPro%20connection%20a%20few%20times%20and%20that%20seemed%20to%20help%20and%20pair%20the%20camera%20up%20again%20with%20the%20G6.%20When%20you%20turn%20on%20the%20GoPro%20run%20a%20WiFi%20analyzer%20to%20see%20if%20in%20fact%20the%20camera%20is%20sending%20out%20a%20signal.%20If%20not%20turn%20the%20camera%20off%2Fon%20or%20in%20the%20menu%20turn%20off%2Fon%20the%20WiFi%20connection%2C%20wait%20a%20few%20seconds%20and%20the%20WiFi%20icon%20on%20the%20G6%20should%20show%20a%20connection%20and%20soon%20after%20the%20camera%20icon%20and%20a%20short%20beep%20will%20let%20you%20know%20that%20there%20is%20a%20connection.%20You%20should%20also%20remember%20that%20the%20GoPro%20has%20battery%20conservation%20feature%20that%20turns%20off%20the%20WiFi%20signal%20after%20about%2010%20min.%20There%20is%20no%20way%20to%20disable%20this%20so%20what%20I%20do%20is%20touch%20the%20LCD%20screen%20every%20few%20minutes%20to%20let%20the%20camera%20know%20I'm%20still%20using%20it%20even%20if%20its%20not%20recording.%20I%20don't%26nbsp%3Bknow%20if%20this%20actually%20does%20something%20but%20its%20working%20for%20me.%20There%20are%20bugs%20in%20the%20firmware%20of%20the%20Hero6%20and%20GoPro%20should%20patch%20them%20up%20but%20I%20don't%20think%20that%20will%20happen%20as%20the%20Hero7%20is%20comming%20out%20soon.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-239571%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-239571%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20experiencing%20the%20same%20problem.%20For%20me%20it%20makes%20the%20Hero%206%20unusable.%20I%20have%20been%20using%20a%20Hero%203%20mounted%20on%20the%20wing%20of%20my%20plane%20for%20years.%20The%20Hero%203%20allows%20the%20user%20to%20turn%20the%26nbsp%3BWIFI%20on%20or%20off%20manually%20with%20the%20camera%20asleep%20to%20preserve%20the%20battery.%20The%20WIFI%20never%20shuts%20down%20by%20itself.%20I%20manually%20turn%20it%20off%20after%20I%20land%20my%20plane.%26nbsp%3B%20The%20Hero%206%20will%20shut%20the%20wifi%20off%20after%20about%2010%20minutes%20of%20inactivity%20and%20the%20only%20way%20to%20reenable%20the%20WIFI%20it%20to%20press%20the%20power%20button.%20With%20the%20camera%20mounted%20remotely%20for%20any%20remote%20application%20this%20is%20a%20show%20stopper.%20I%20can%20not%20climb%20out%20on%20the%20wing%20of%20my%20plane%20in%20flight%20to%20press%20the%20power%20button%20every%2010%20minutes.%20The%20firmware%20needs%20a%20patch%20with%20an%20optional%20setting%20to%20leave%20the%20WIFI%20active%20until%20the%20battery%20is%20depleated%20or%20the%20WIFI%20is%20turned%20off%20via%20the%20menu%20The%20WIFI%20must%20remain%20active%20with%20the%20camera%20in%20sleep%20mode.%20My%20cross%20counrty%20flights%20can%20be%20many%20hours%20in%20duration%20and%20thus%20I%20need%20to%20be%20able%20to%20remotely%20wake%20the%20camera%20up%20with%20my%20the%20Quik%20app%20on%20my%20phone%20and%20then%20turn%20it%20off%20from%20the%20Quick%20app.%20Two%20hours%20could%20pass%20before%20I%20need%20to%20wake%20it%20up%20again.%20I%20just%20returned%20my%20Hero%206%20for%20a%20refund%20since%20it%20is%20completely%20unusable%20for%20a%20remote%20application.%20I%20ordered%20a%20Hero%207%20and%20expect%20to%20recieve%20it%20tomorrow.%20I%20will%20test%20the%20WIFI%20to%20see%20if%20the%20firmware%20has%20this%20option.%20If%20not%20it%20goes%20back%20as%20well%20unless%20GOPRO%20commits%20to%20patching%20the%20firmware%20and%20make%20the%20camera%20usable%20for%20anyone%20mounting%20the%20camera%20where%20it%20must%20be%20operated%20remotely%20via%20the%20Quick%20app.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288313%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288313%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20exactly%20the%20same%20problem%20with%20the%206%20(also%20using%20it%20attached%20to%20the%20wing%20strut).%20The%20video%20feed%20on%20the%20app%20becomes%20delayed%2C%20and%20eventually%20I%20lose%20signal%2Fapp%20control%20completely%2C%20or%20I'm%20not%20able%20to%20wake%20it%20up%20again.%20Did%20the%207%20work%20out%20better%20for%20you%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288354%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288354%22%20slang%3D%22en-US%22%3E%3CP%3EI%20exchanged%20my%206%20for%20a%20seven.%20As%20long%20as%20I%20have%20both%20wifi%20and%20Blutooth%20active%20on%20my%20phone%20I%20can%20turn%20the%20the%20camera%20back%20on%20after%20hours%20of%20flight%20with%20the%20camera%20mounted%20on%20my%20wing.%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45533%22%20target%3D%22_blank%22%3E%40fastpike43343%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EI%20have%20exactly%20the%20same%20problem%20with%20the%206%20(also%20using%20it%20attached%20to%20the%20wing%20strut).%20The%20video%20feed%20on%20the%20app%20becomes%20delayed%2C%20and%20eventually%20I%20lose%20signal%2Fapp%20control%20completely%2C%20or%20I'm%20not%20able%20to%20wake%20it%20up%20again.%20Did%20the%207%20work%20out%20better%20for%20you%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288355%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288355%22%20slang%3D%22en-US%22%3E%3CP%3EGreat%20tip%20for%20the%20checklist.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320844%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320844%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20experiencing%20the%20same%20thing%20with%20the%20GoPro7%20White.%26nbsp%3B%20Have%20you%20figured%20out%20what%20to%20do%20as%20I%20am%20also%20using%20it%20for%20flying%20and%20keeping%20it%20running%20the%20whole%20time%20is%20very%20wastefu%20for%20the%20long%20x-country%20flights%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321088%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321088%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95840%22%20target%3D%22_blank%22%3E%40loyalpike85648%3C%2FA%3E.%20The%20GoPro%20App%20will%20stay%20connected%20to%20your%20HERO7%20White%20camera%20as%20long%20as%20your%20mobile%20device's%20Wi-Fi%20is%20on.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20addition%20to%20this%2C%20similar%20to%20Network%20Rating%20Provider%2C%20some%20Smart%20Wi-Fi%20implementations%20categorize%20the%20Wi-Fi%20networks%20broadcast%20by%20your%20GoPro%20camera%20as%20having%20poor%20signal.%20Because%20of%20this%2C%20certain%20Smart%20Wi-Fi%20features%20need%20to%20be%20disabled.%26nbsp%3BYou%20can%20check%20if%20your%20mobile%20device%20has%20the%20%22Smart%20Network%20Switch%22%20or%20%22Auto%20Network%20Switch%22%20under%20your%20phone's%20Wi-Fi%20settings%20enabled.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332929%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332929%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20mine%20is%20doing%20this.%20%26nbsp%3BI%20have%20it%20mounted%20on%20the%20outside%20of%20the%20car%20and%20control%20it%20with%20my%20phone.%20%26nbsp%3BI%20turn%20it%20off%20via%20the%20app%20to%20save%20the%20battery.%20%26nbsp%3BAfter%20a%20while%20when%20it%20is%20time%20to%20record%20again%20the%20camera%20is%20disconnected%20and%20I%20cannot%20control%20it%20unless%20I%20reach%20out%20and%20hit%20the%20pwoer%20button.%20%26nbsp%3BThen%20go%20to%20my%20phone%20wifi%20settings%20and%20reconnect.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20this%20been%20fixed%20via%20software%20update%20or%20is%20this%20an%20issue%20with%20the%206%20and%20been%20fixed%20with%20the%207%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332932%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332932%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20I%20have%20a%20Hero%205%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333169%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333169%22%20slang%3D%22en-US%22%3E%3CP%3ENothing%3F%20%26nbsp%3BNo%20one%20has%20info%20on%20this%3F%20%26nbsp%3BI%20need%20a%20camera%20that%20can%20be%20turned%20on%20and%20off%20without%20having%20to%20reach%20out%20and%20power%20it%20back%20on%20each%20time%20it%20looses%20connection.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335109%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335109%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99523%22%20target%3D%22_blank%22%3E%40goin2drt%3C%2FA%3E%2C%20the%20GoPro%20camera%20needs%20to%20be%20powered%20on%20to%20create%20connection.%20Once%20paired%20with%20your%20mobile%20device%2C%20you%20can%20use%20the%20GoPro%20App%20to%20power%20the%20camera%20off%20and%20turn%20it%20back%20on%20within%20eight%20hours%20window.%20If%20you%20go%20beyond%20the%20window%20period%2C%20you%20will%20have%20to%20re-establish%20the%20connection%20by%20manually%20powering%20the%20camera%20on%20using%20the%20Mode%20button.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335120%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335120%22%20slang%3D%22en-US%22%3E%3CP%3EI%20do%20all%20of%20that.%20When%20I%20use%20the%20app%20to%20power%20down%20after%20about%2010%20minutes%20it%20loses%20the%20connection%20and%20cannot%20use%20the%20phone%20app%20to%20turn%20back%20on.%20I%20have%20to%20reach%20out%20of%20the%20car%20and%20hit%20the%20mode%20button.%20%26nbsp%3BI%20followed%20another%20thread%20and%20did%20all%20the%20updates%20as%20well.%20Still%20does%20it.%20Again%20I%20have%20a%20Hero%205.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335327%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335327%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99523%22%20target%3D%22_blank%22%3E%40goin2drt%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20it%20the%20HERO5%20Black%20or%20the%20HERO5%20Session%3F%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20resetting%20the%20camera%20to%20it's%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Efactory%20settings%3C%2FA%3E%20will%20make%20a%20difference.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20try%20re-flashing%20the%20software%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335411%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335411%22%20slang%3D%22en-US%22%3E%3CP%3EHero%205%20Black%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335413%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335413%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20getting%20back%20to%20us%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99523%22%20target%3D%22_blank%22%3E%40goin2drt%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20try%20the%20suggested%20steps%3F%3C%2FP%3E%0A%0A%3CP%3EHow%20was%20it%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335425%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335425%22%20slang%3D%22en-US%22%3E%3CP%3EResetting%20the%20factory%20settings%20seemed%20to%20have%20helped.%20%26nbsp%3BI%20can%20turn%20it%20off%20and%20then%20restart%20it%20back%20up%20after%2010-15%20minutes.%20%26nbsp%3BThanks%20for%20the%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335429%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20wifi%20keeps%20disconnecting%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335429%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99523%22%20target%3D%22_blank%22%3E%40goin2drt%3C%2FA%3E%2C%20glad%20to%20hear%20that!%20Feel%20free%20to%20post%20back%20if%20anything%20else%20comes%20up.%26nbsp%3BStay%20stoked%2C%20and%20have%20fun%20capturing%20moments%20using%20your%20GoPro!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 21

Hero 6 wifi keeps disconnecting

[ Edited ]

Why does the WiFi keep disconnecting on the Hero6? The WiFi bars are visible on the screen and is turn on in the connections menu but when I run a wifi analyzer on my phone the signal is missing. I noticed this when using the FeiyuTech G6 gimbal and found the gimbal was not connected anymore. After turning off/on the GoPro the signal returned for a few minutes but them disconnected again.

Hiker
Posts: 21

Re: Hero 6 wifi keeps disconnecting

[ Edited ]

Ok after reading numerous of posts I found out it does timeout after 10 minutes in the below topic. Thanks to @jefftfor explaining this.

 

https://community.gopro.com/t5/Cameras/Hero5-Session-Wifi-vs-Bluetooth/td-p/30201

 

This explains my issue but still after the GoPro WiFi times out I can't connect to it use the GoPro App. In my phone the BT is paired but when I open the GoPro App the grey BT/WiFi icon does not change to blue indicating no BT communication. The BT only stays connected if I leave the app open all the time.

 

 

Hiker
Posts: 30

Re: Hero 6 wifi keeps disconnecting

I have the same issue but it disconnects while the app is open and connected, not even 10 minutes of being connected. There are many problems I'm encountering with the Hero6 that is super frustrating. 

GoPro
Posts: 7,408

Re: Hero 6 wifi keeps disconnecting

Hello @drmmrboy24

 

This is odd. Does it matter whether the camera is idle or doing something (like recording or time lapse)? Which Wi-Fi band are you using - 2.4GHz or 5 GHz? You can verify this by going to Connections, then Wi-Fi band. By any chance, do you have mobile data up while the GoPro is connected to your phone via Wi-Fi? Data signals can interfere with the communication between the camera and the phone. See if this is the case. 

 

I hope to hear back from you. Let us know if you gather anymore results. 

 

Thanks, 

Marius

Hiker
Posts: 21

Re: Hero 6 wifi keeps disconnecting

[ Edited ]

@drmmrboy24

 

This happens to me too. Run a wifi analyzer and see if the camera is broadcasting a wifi signal. I was transferring some video from the camera to my phone an all of a sudden the progress bar in the GoPro app said fail. I ran a wifi analyzer and there was no signal. I had to turn off/on the camera to get it back. I think its a bug and GoPro needs to fix this.

Sightseer
Posts: 1

Re: Hero 6 wifi keeps disconnecting

Hi, I have the same problem. It is extremely difficult to connect the Feiyu Tech G6 to my GoPro Hero 6 and impossible without the app on the phone. How do you connect the GoPro to the G6 without the app? Seems quite suboptimal if I have to go through my iphone every time.

Hiker
Posts: 21

Re: Hero 6 wifi keeps disconnecting

[ Edited ]

I reset my GoPro connection a few times and that seemed to help and pair the camera up again with the G6. When you turn on the GoPro run a WiFi analyzer to see if in fact the camera is sending out a signal. If not turn the camera off/on or in the menu turn off/on the WiFi connection, wait a few seconds and the WiFi icon on the G6 should show a connection and soon after the camera icon and a short beep will let you know that there is a connection. You should also remember that the GoPro has battery conservation feature that turns off the WiFi signal after about 10 min. There is no way to disable this so what I do is touch the LCD screen every few minutes to let the camera know I'm still using it even if its not recording. I don't know if this actually does something but its working for me. There are bugs in the firmware of the Hero6 and GoPro should patch them up but I don't think that will happen as the Hero7 is comming out soon.

Tourist
Posts: 2

Re: Hero 6 wifi disconnecting

I am experiencing the same problem. For me it makes the Hero 6 unusable. I have been using a Hero 3 mounted on the wing of my plane for years. The Hero 3 allows the user to turn the WIFI on or off manually with the camera asleep to preserve the battery. The WIFI never shuts down by itself. I manually turn it off after I land my plane.  The Hero 6 will shut the wifi off after about 10 minutes of inactivity and the only way to reenable the WIFI it to press the power button. With the camera mounted remotely for any remote application this is a show stopper. I can not climb out on the wing of my plane in flight to press the power button every 10 minutes. The firmware needs a patch with an optional setting to leave the WIFI active until the battery is depleated or the WIFI is turned off via the menu The WIFI must remain active with the camera in sleep mode. My cross counrty flights can be many hours in duration and thus I need to be able to remotely wake the camera up with my the Quik app on my phone and then turn it off from the Quick app. Two hours could pass before I need to wake it up again. I just returned my Hero 6 for a refund since it is completely unusable for a remote application. I ordered a Hero 7 and expect to recieve it tomorrow. I will test the WIFI to see if the firmware has this option. If not it goes back as well unless GOPRO commits to patching the firmware and make the camera usable for anyone mounting the camera where it must be operated remotely via the Quick app.