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Tourist
Posts: 2

Hero 6 water leak

Hi,

 

Just got back from my Siargao trip. I brought my hero 6 black with me. It as working perfectly fine without a WPC. I was able to submerge it underwater about 2-3 meters deep and worked fine after. Like the usual thing I wash it off with tap water and let it dry. Went island hopping the next day and the camera was still working while we were still on the boat. When I got off and submerged it on the shoreline, which was like a meter deep the camera prompted SD card error. So I went back to get my back up SD card. When I opened the battery door the battery was slightly soaked. So I got the battery out and wiped off with a dry cloth kept the lid open for about an hour with a silica gel inside. Was a little disappointed because I was not able to use it while swimming. Got back and checked the battery compartment and it was dry. inserted an empty SD card and the go pro battery. It didn't turn on during my first few tries I was pretty sure the battery still had 50% left so I thought my battery broke. The dent on my power button was deeply pierced after switching it on and off, now there's a tiny hole on the power button. After my last try the front LCD screen went ON but the back LCD screen didn't. That was the time I gave up. Took out the battery and the SD card in it. Is there a way that I can have this fixed. I bought this last November 2017 at a retail shop here in Cebu City Philippines. I hope I could get a feedback from you soon. I have a trip next month and I wish I could have this fixed by then. Thank you in advance.

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GoPro
Posts: 8,159

Re: Hero 6 water leak

Hello @bravebeach60178. Thank you for the details that you provided. It would be best to get in touch with our Support team for assistance on this matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs . 

Tourist
Posts: 2

Re: Hero 6 water leak

Hi,

 

Do you any idea what time is it in Philippines time should I contact the chat group or what number should I contact since I am from the Philippines. Coz I tried to connect the chat support it keeps on prompting Chat is unavailable.

GoPro
Posts: 10,213

Re: Hero 6 water leak

Hi @bravebeach60178

 

Their hours of operation are as follows:

Sunday No Hours

Monday 8:00 AM to 5:00 PM

Tuesday 8:00 AM to 5:00 PM

Wednesday 8:00 AM to 5:00 PM

Thursday 8:00 AM to 5:00 PM

Friday 8:00 AM to 5:00 PM

Saturday No Hours

 

You may also try selecting US as the country. You should be able to get through.

 

Thanks!

Ej