03-10-2019 04:26 PM
03-11-2019 09:45 AM
Is there a chance that the aspect ratio was changed? Make sure you have 16:9 selected.
We will appreciate if you also share a sample file so we can assess the issue further.
03-12-2019 12:20 PM
Please see a screen shot - these videos were taken minutes apart and the aspect ratio has changed between them - but no changes were made on the Go Pro. I have hundreds of videos that were wide screen that have now turned square. Perhaps there is an easy fix but I cannot seem to find one.
03-12-2019 12:57 PM
Thanks for the update, @nicedawn01830. It seems strange if the aspect ratio changed all of the sudden without manually changing the settings of the camera. And this can only be configured before you start recording. Once a video is recorded, the aspect ratio can no longer be changed unless you use an editing software to modify the frame.
Do you still have the raw (unedited, original) files of the videos? You can check if whether these files are originally on 16:9 aspect ratio or not.
If the files were originally set on 4:3 aspect ratio when you recorded the videos, I suggest to edit them using your editing software or use a video converter to change the frame.
03-12-2019 01:04 PM
03-12-2019 02:17 PM
I want to comment, I'm having the same exact issue. I've got the camera set to record 4k@30fps 16:9 super wide. Occasionally/randomly the camera will capture in the wrong resolution if you're using the quick record feature with the camera powered off.
03-12-2019 03:42 PM - edited 03-12-2019 03:43 PM
Hi @nicedawn01830, there are two ways that I know of to get the aspect ratio details of the video files:
- If you have you had the contents imported to Quik for Desktop, you can go to the Media folder then right click on the video, and select Get Info. Check the RESOLUTION.
- If the video files are locally saved in your computer, right click on the video then select Properties and click on Details tab. Check the video's Frame Width and Height.
- 1440x1080 resolution equates to a 4:3 frame aspect ratio, and 1920x1080 equates to 16:9.
- Other 4:3 aspect ratio resolutions: 640×480, 800×600, 960×720, 1024×768, 1280×960, 1400×1050, 1600×1200, 1856×1392, 1920×1440, and 2048×1536
- Other 16:9 aspect ratio resolutions: 1024×576, 1152×648, 1280×720, 1366×768, 1600×900, 2560×1440 and 3840×2160
Hi @snowywave16634, the QuikCapture feature will take whatever resolution setting is set in the camera before you turn it off. If this camera feature is not working as how it's supposed to, you may try re-flashing the camera's firmware update to help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras