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Tourist
Posts: 5

Hero 6 - video went white and camera now not showing/recording video

Hi,
I was just filming some b roll from my car dashboard whilst on holiday and my recording went white and my barely 12 month old GoPro hero 6 no longer records?

I have tried a factory, camera reset etc but had no luck, any suggestions?

Thanks
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GoPro
Posts: 17,510

Re: Hero 6 - video went white and camera now not showing/recording video

Hi @noblecave61452

 

Sorry for any troubles caused.

See if re-flashing the software sorts out the issue.

Make sure to back up all files on your SD card before proceeding.

Please follow "Update your camera manually" on this link.

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Hero 6 - video went white and camera now not showing/recording video

Is there a better guide, I don’t understand the one posted as it just directs me to the app?
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GoPro
Posts: 8,471

Re: Hero 6 - video went white and camera now not showing/recording video

@noblecave61452, you can follow the manual update instructions specified on this article: Software Update Instructions for HERO6 Camera

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Tourist
Posts: 5

Re: Hero 6 - video went white and camera now not showing/recording video

This didn’t work, the GoPro has now gone in the bin. What a piece of utterly overpriced rubbish! 2 months out of warranty and fails!

Never buying from you guys again! Beyond fuming!
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GoPro
Posts: 8,471

Re: Hero 6 - video went white and camera now not showing/recording video

@crisurace, if the suggested troubleshooting step didn't help resolve the problem, please let our Support team know so they can help you with the next steps. You may reach them by phone or chat.

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Tourist
Posts: 5

Re: Hero 6 - video went white and camera now not showing/recording video

Already done that, out of warranty by 2 months! This is the worst consumer electronics device I have ever owned!