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Sightseer
Posts: 1

Hero 6 video recording issue

Hello!

I updated my Hero6 and since the update I cannot record any video because when I start to record the screen turns to white and starts to vibrate. There is voice behind but no screen when playing the recorded film.
Could you please tell me what to do?
It happened at worst time, during vacation.
Thanks for the help.
GoPro
Posts: 5,358

Re: Hero 6 video recording issue

Hi @spirypeak14116,

 

It's unusual. 

The camera shouldn't vibrate.

 

Is it connected to a gimbal?

 

Have you tried updating your camera manually?

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Please try it first and if issue persist please contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay