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Sightseer
Posts: 2
Accepted Solution

Hero 6 unable to show new media in app

Hi, I am having trouble seeing my latest media in the gopro app. I can see my new photos and videos on the gopro but unable to view it when connected to the app. I have tried taking live photos and videos through the app and that shows up. Any recommendations????

Accepted Solutions
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GoPro
Posts: 16,062

Re: Hero 6 unable to show new media in app

Hi @dubbydubdub

 

Sorry for any troubles caused.
Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back dated.
This usually happens when the camera has not been used for some time or if the battery has been removed.

 

You can also try checking the files on a computer using an SD adapter/card reader.

Let us know how it goes.

 

 

Thanks!

Ej

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All Replies
Highlighted
Sightseer
Posts: 2

Re: Hero 6 unable to show new media in app

I have just tried taking a photo (not through the app) and that photo shows in the app. I am on holidays and really dont want to loose this media.
Highlighted
GoPro
Posts: 16,062

Re: Hero 6 unable to show new media in app

Hi @dubbydubdub

 

Sorry for any troubles caused.
Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back dated.
This usually happens when the camera has not been used for some time or if the battery has been removed.

 

You can also try checking the files on a computer using an SD adapter/card reader.

Let us know how it goes.

 

 

Thanks!

Ej