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Tourist
Posts: 3
Accepted Solution

Hero 6 unable to power on!

The unit releases heat when charging with no red led notification. The 2nd newly charge battery doesnt with. The hero 6 does not respond to any button when pressed. I bought it august and used it once only. Thanks. Any help will be highlt apreciated.

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GoPro
Posts: 14,474

Re: Hero 6 unable to power on!

Hello @coolvista28463

 

Sorry to hear about the trouble. Please try this. Without the battery, connect the camera directly to a power source and see if it turns on and if you can navigate through the menu. If the camera works, there is a high chance that there is a fault with the battery connectors. Our Support team here https://gopro.com/help/ContactUs will be able to help sort this out for you. You can reach the team through a call or a chat conversation. 

 

Let us know how it works out. 

 

Best regards, 
Marius

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All Replies
Highlighted
Tourist
Posts: 3

Re: Hero 6 unable to power on!

The 2nd newly charge Battery doesnt work!
Highlighted
GoPro
Posts: 14,474

Re: Hero 6 unable to power on!

Hello @coolvista28463

 

Sorry to hear about the trouble. Please try this. Without the battery, connect the camera directly to a power source and see if it turns on and if you can navigate through the menu. If the camera works, there is a high chance that there is a fault with the battery connectors. Our Support team here https://gopro.com/help/ContactUs will be able to help sort this out for you. You can reach the team through a call or a chat conversation. 

 

Let us know how it works out. 

 

Best regards, 
Marius