Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

Hero 6 software update

Hi,

I just bought the Hero 6 Black a couple of days ago and it prompted me for the software update and I tried to download it over the GoPro app while connected via wifi...my Hero 6 is one stuck in update land....refusing to update and when I follow the instructions to update...it says that it has but continues to ask me to update again...the camera just shows the exclamation mark and the download sign every time the software is being downloaded...I have tried switching the camera on and off and also taking the battery out and putting it back in...any help would be great since i’m on holiday right now and looking fwd to using it again

Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: Hero 6 software update

 

Hi @parvind7,
 

Looks like an SD card issue. 

Please check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations

If your SD card is not listed there, please change your SD card. 

 

After that try to manually update your camera. 
Follow this link: https://gopro.com/support/hero6-black-product-update

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Hero 6 software update

 

Hi @parvind7,
 

Looks like an SD card issue. 

Please check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations

If your SD card is not listed there, please change your SD card. 

 

After that try to manually update your camera. 
Follow this link: https://gopro.com/support/hero6-black-product-update

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 6 software update

Thank you...the card was working for the couple of days I used it...but these seems to be the best way forward...thank you
Highlighted
GoPro
Posts: 6,097

Re: Hero 6 software update

 

Thanks for letting us know. @parvind7

Regards,

-Jay 

Highlighted
Tourist
Posts: 4

Re: Hero 6 software update

So the card changed worked fine...bought some cards which were tagged ‘works with GoPro’ and the update happened...thank you