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Re: Hero 6 repair

I'm using Chrome as my browser.  When you start a chat you have to enter your information.  If you are a Plus member you are identified this way.  Since GoPro Plus is free to sign up, I suggest trying it if you are having difficulty getting through to support.  I use it quite a bit so I've decided to keep my membership; however, if you want to cancel you can do so at any time.