06-29-2018 03:27 AM
I'm using Chrome as my browser. When you start a chat you have to enter your information. If you are a Plus member you are identified this way. Since GoPro Plus is free to sign up, I suggest trying it if you are having difficulty getting through to support. I use it quite a bit so I've decided to keep my membership; however, if you want to cancel you can do so at any time.