Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-384036%22%20slang%3D%22en-US%22%3EHero%206%20not%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384036%22%20slang%3D%22en-US%22%3EI%20bought%20my%20Hero%206%20mid%202019%20(it%E2%80%99s%20on%20the%20latest%20update)%20and%20the%20battery%20will%20not%20charge.%20When%20the%20camera%20is%20turned%20on%20and%20plugged%20into%20the%20charger%2C%20I%20can%20see%20the%20lightning%20bolt%20symbol%20on%20the%20battery%20icon%2C%20but%20the%20charge%20percentage%20does%20not%20increase%20beyond%205%25.%20With%20the%20camera%20turned%20off%2C%20the%20red%20charging%20LEDs%20extinguish%20after%203-10%20seconds%20after%20connecting%20the%20charge%20lead.%20I%E2%80%99m%20using%20a%20supported%20micro%20SD%20card%20and%20have%20tried%20varying%20chargers%2C%20leads%2C%20outlets%20etc.%20while%20experimenting%20with%20removing%20the%20battery%20and%20micro%20SD%20card%20in%20various%20orders.%20I%20don%E2%80%99t%20have%20a%20spare%20battery%20to%20test%20but%20can%20take%20details%20from%20the%20current%20one%20if%20there%E2%80%99s%20a%20bad%20batch%3F...%20Many%20thanks%20for%20your%20help%20in%20advance!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-384036%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384075%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20not%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384075%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116790%22%20target%3D%22_blank%22%3E%40quickcliff7206%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20trouble%20caused.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20try%20the%20steps%20on%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2Fhero6-black-will-not-power-on%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3EShould%20it%20still%20be%20the%20same%2C%20please%20reach%20out%20to%20our%20Support%20Team%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20them%20know%20of%20the%20troubleshooting%20steps%20taken.%3C%2FP%3E%0A%0A%3CP%3EPlease%20have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-387745%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20not%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-387745%22%20slang%3D%22en-US%22%3EThanks%2C%20aragon1006%3CBR%20%2F%3E%3CBR%20%2F%3EI%E2%80%99ve%20gone%20through%20the%20checks%20(though%20I%E2%80%99ve%20always%20been%20able%20to%20turn%20the%20camera%20on)%20with%20no%20difference%2C%20but%20thanks%20for%20trying%20to%20help.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20followed%20your%20link%20for%20support%20but%20there%E2%80%99s%20no%20email%20contact%20option%20-%20which%20would%20make%20more%20sense%20to%20me%20if%20I%20need%20to%20send%20proof%20of%20purchase%2C%20screenshots%2C%20videos%20etc.%20I%E2%80%99ve%20tried%20the%20two%20regional%20telephone%20numbers%20and%20my%20phone%20simply%20rings%20out%20for%20an%20eternity%20without%20any%20clue%20as%20to%20where%20I%20am%20in%20the%20queue.%20What%E2%80%99s%20more%2C%20I%E2%80%99m%20forbidden%20from%20using%20my%20phone%20during%20work%20hours%2C%20which%20happen%20to%20be%20the%20same%20as%20the%20helpline%20hours.%20Can%20you%20possibly%20share%20an%20email%20address%20please%20as%20I%E2%80%99m%20getting%20nowhere%3F%3CBR%20%2F%3E%3CBR%20%2F%3EMany%20thanks!%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Hero 6 not charging

I bought my Hero 6 mid 2019 (it’s on the latest update) and the battery will not charge. When the camera is turned on and plugged into the charger, I can see the lightning bolt symbol on the battery icon, but the charge percentage does not increase beyond 5%. With the camera turned off, the red charging LEDs extinguish after 3-10 seconds after connecting the charge lead. I’m using a supported micro SD card and have tried varying chargers, leads, outlets etc. while experimenting with removing the battery and micro SD card in various orders. I don’t have a spare battery to test but can take details from the current one if there’s a bad batch?... Many thanks for your help in advance!
GoPro
Posts: 9,547

Re: Hero 6 not charging

Hi @quickcliff7206

 

Sorry for any trouble caused.

You may try the steps on this link.

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Please have your camera's serial number and proof of purchase ready.

 

Thanks!
Ej

Tourist
Posts: 2

Re: Hero 6 not charging

Thanks, aragon1006

I’ve gone through the checks (though I’ve always been able to turn the camera on) with no difference, but thanks for trying to help.

I followed your link for support but there’s no email contact option - which would make more sense to me if I need to send proof of purchase, screenshots, videos etc. I’ve tried the two regional telephone numbers and my phone simply rings out for an eternity without any clue as to where I am in the queue. What’s more, I’m forbidden from using my phone during work hours, which happen to be the same as the helpline hours. Can you possibly share an email address please as I’m getting nowhere?

Many thanks!
GoPro
Posts: 9,547

Re: Hero 6 not charging

Hi @quickcliff7206

 

Our Support Team is available via phone or chat.

Once a case is created, you will have the option to send proof of purchase, and sample files.

I have just initiated a chat session and was able to get through.

Please try contacting them again.

When initiating a chat session, try to select US-English.

If calling, make sure that the network you are using allows calls to toll free numbers.

 

Thanks!

Ej