09-16-2019 05:40 AM
09-16-2019 08:27 AM
Sorry for any trouble caused.
You may try the steps on this link.
Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Let them know of the troubleshooting steps taken.
Please have your camera's serial number and proof of purchase ready.
3 weeks ago
I’ve gone through the checks (though I’ve always been able to turn the camera on) with no difference, but thanks for trying to help.
I followed your link for support but there’s no email contact option - which would make more sense to me if I need to send proof of purchase, screenshots, videos etc. I’ve tried the two regional telephone numbers and my phone simply rings out for an eternity without any clue as to where I am in the queue. What’s more, I’m forbidden from using my phone during work hours, which happen to be the same as the helpline hours. Can you possibly share an email address please as I’m getting nowhere?
3 weeks ago
Our Support Team is available via phone or chat.
Once a case is created, you will have the option to send proof of purchase, and sample files.
I have just initiated a chat session and was able to get through.
Please try contacting them again.
When initiating a chat session, try to select US-English.
If calling, make sure that the network you are using allows calls to toll free numbers.