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Posts: 1

Hero 6 não carrega

Bom dia.
Minha Hero 6 não carrega.
Sempre que coloco ela na tomada a luz vermelha acende e apaga em seguida e não carrega.
Estou perdendo o registro das minhas férias pq não consigo carregar a bateria da câmera.

Aguardo retorno com soluções.


Posts: 7,104

Re: Hero 6 não carrega

Hello @menezesjr. Sorry to hear about the trouble. Let us try some troubleshooting steps. Take the battery out of the camera and connect the camera directly to a power source (wall socket is preferred). Turn the camera on and see if it works. If it does, the battery could be faulty and would need replacement. If the camera does not power on, see if there may be an issue with the port, or the charging cable used. Our Support team here will walk you through the next steps. You may reach them by phone or chat.