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Reply
Tourist
Posts: 3
Accepted Solution

Hero 6 não carrega e não identifica bateria

Olá! Recentemente minha Gopro Hero 6 não ligou. Coloquei para carregar e não acendeu os LEDs que indicam carregamento. Pressiono o botão para ligar e a câmera liga, entretanto aparece um ícone de um plugue no lugar da bateria. Aparentemente não reconhece a bateria. Comprei uma bateria nova original e ocorre a mesma coisa.

Resumindo:

  • Quando instalo uma bateria, a câmera não liga
  • Quando ligo na energia com uma bateria instalada, a câmera liga e funciona corretamente entretanto indica um ícone como se não tivesse bateria instalada (como da imagem).
  • Quando ligo na energia sem bateria, ocorre o mesmo do item anterior

Alguma sugestão?

Obrigado!

IMG_3466.JPG

Accepted Solutions
GoPro
Posts: 7,891

Re: Hero 6 não carrega e não identifica bateria

Hello @jhordano. Thank you for the details you provided. There seems to be an issue with the battery connector inside the camera. The icon that you see (as pictured) is normal. This indicates that the camera is running on an external power source instead of a battery. Either that the battery is faulty, or there is a fault to the connector.

 

If available, try using a different battery and see if the camera works correctly. If not available, our Support team here will be able to help you with the next steps. You may reach them by phone or chat.  

View solution in original post


All Replies
Tourist
Posts: 3

Re: Hero 6 não carrega e não identifica bateria

Apenas complementando...

Já tentei realizar os passos indicados em https://pt.gopro.com/help/articles/solutions_troubleshooting/hero6-black-will-not-power-on e não funcionou.

GoPro
Posts: 7,891

Re: Hero 6 não carrega e não identifica bateria

Hello @jhordano. Thank you for the details you provided. There seems to be an issue with the battery connector inside the camera. The icon that you see (as pictured) is normal. This indicates that the camera is running on an external power source instead of a battery. Either that the battery is faulty, or there is a fault to the connector.

 

If available, try using a different battery and see if the camera works correctly. If not available, our Support team here will be able to help you with the next steps. You may reach them by phone or chat.  

Tourist
Posts: 3

Re: Hero 6 não carrega e não identifica bateria

Infelizmente no meu caso o problema foi na câmera mesmo.

Contactei o suporte por telefone e fui atendido e com os procedimentos para substituição.

GoPro
Posts: 9,584

Re: Hero 6 não carrega e não identifica bateria

Thanks for letting us kno @jhordano

 

Good to hear that a replacement camera has been arranged.

 

Regards,

Ej