- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
03-30-2018 03:45 AM
Hero 6 image "floating" with stabilizer ON v 02.01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Dear colleagues,
Today I noticed that when my camera is turned on in video (1080, 60fps; video stabilization: ON; no other settings) mode and fixed stable (not moving) on flat surface, the image in camera display is movig "floating" around. The captured video is "floating" too.
Has anybody encountered this problem?
Thank you in advance!
04-01-2018 09:37 AM
Re: Hero 6 image "floating" with stabilizer ON v 02.01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello @spiryboost57118,
Is your camera also updated to the latest firmware? It would be best to connect with our Support team for further assistance on this matter, this way sample footage/media could be obtained.
Thanks,
Marius
04-03-2018 10:41 AM
Re: Hero 6 image "floating" with stabilizer ON v 02.01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Dear @mariustanya ,
Yes, my camera is updated to the latest v02.01 firmware.
What is the best way to connect to GoPro support team?
Thanks!
04-04-2018 03:59 PM
Re: Hero 6 image "floating" with stabilizer ON v 02.01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
You may reach out to them via phone or chat via https://gopro.com/help/ContactUs.
Please refer to the same link for their hours of operation.
Thanks!
EJ
04-04-2018 08:13 PM
Re: Hero 6 image "floating" with stabilizer ON v 02.01
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Have the same issue here. The footage is slightly floating. In addition to this problem I also found another issue related to shifting footage. Check out my Topic I just submitted >> 02.01 every video starts with a slight shift of footage
Cheers,
CJ