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Tourist
Posts: 2

Hero 6 image "floating" with stabilizer ON v 02.01

Dear colleagues,

Today I noticed that when my camera is turned on in video (1080, 60fps; video stabilization: ON; no other settings) mode and fixed stable (not moving) on flat surface, the image in camera display is movig "floating" around. The captured video is "floating" too.

 

Has anybody encountered this problem?

 

Thank you in advance!

Highlighted
GoPro
Posts: 7,565

Re: Hero 6 image "floating" with stabilizer ON v 02.01

Hello @spiryboost57118

 

Is your camera also updated to the latest firmware? It would be best to connect with our Support team for further assistance on this matter, this way sample footage/media could be obtained. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Hero 6 image "floating" with stabilizer ON v 02.01

Dear @mariustanya ,

Yes, my camera is updated to the latest v02.01 firmware.

What is the best way to connect to GoPro support team?

 

Thanks!

GoPro
Posts: 8,932

Re: Hero 6 image "floating" with stabilizer ON v 02.01

Hi @spiryboost57118

 

You may reach out to them via phone or chat via https://gopro.com/help/ContactUs.

Please refer to the same link for their hours of operation.

 

Thanks!

EJ

Tourist
Posts: 6

Re: Hero 6 image "floating" with stabilizer ON v 02.01

Have the same issue here. The footage is slightly floating. In addition to this problem I also found another issue related to shifting footage. Check out my Topic  I just submitted >> 02.01 every video starts with a slight shift of footage

 

Cheers,

CJ