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Tourist
Posts: 4

Hero 6 display dead pixel

[ New ]

Hello,

today I got the GoPro Hero 6 Black which I bought from the GoPro shop on eBay.

When I opened it up and turned it on, I saw that the display has one little dead pixel.

Is there a way to "make this pixel alive"?

Thank you and have a great weekend.

 

Best regards

Leon

GoPro
Posts: 6,097

Re: Hero 6 display dead pixel

[ New ]

Hi @leonk81631,

 

Can you please upload a picture of your camera?

If it is really a dead pixel I would suggest to return the camera instead. 

 

 

-Jay

Tourist
Posts: 4

Re: Hero 6 display dead pixel

[ New ]

Hi @jayr3438,

here is the picture.

Sorry for the bad quality.

It was a bit hard to see this pixel with the smartphone.

GoPro_dead_pixel.PNG
GoPro
Posts: 6,097

Re: Hero 6 display dead pixel

[ New ]

Got it @leonk81631,

 

Looks like it's really a dead pixel. 

GoPro doesn't have authorized service center. 

 

It's up to you if you would like to keep it or return the camera.

 

 

-jay

Tourist
Posts: 4

Re: Hero 6 display dead pixel

[ New ]

@jayr3438 

What is your personal opinion?

Would you keep the camera or return it?

 

Maybe it could be important to say that the camera is refurbished.

GoPro
Posts: 6,097

Re: Hero 6 display dead pixel

[ New ]

I'll check if it doesn't affect the camera performance @leonk81631

 

 

If I can use the camera normally and I can still use all features without any problem then I'll keep it. 

But if I have an option to return it and get a refund I'll just return it or have it replaced.

 

 

-Jay