Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Hero 6 connection problem with my ios

[ New ]

Hi, i already finished Hero 6 update and i tried to connect to my I-phone X and I pad pro 3.

But both of ios devices didn’t work. GOPRO APP said, it is connected, but when i try to open medias or control gopro device, 

he said, your gopro is not ready to show medias or i cannot find your gopro, please connect the wifi.

so i checked wifi connection. It looks like wifi connection successful, but one thing different is i couldn’t find wifi mark at the top of my phone and pad. But still in ios setting menu, it shows, he catched GOPRO WIFI. 

Please help me.


Accepted Solutions
GoPro
Posts: 26,108

Re: Hero 6 connection problem with my ios

[ New ]

Hi @fiannyh

 

Do you have the latest version of the GoPro app?

By any chance will you be able to pair it with a non-Apple device?

How was the update on the camera done, was it done manually or through the GoPro app?

See if resetting the connections will resolve the issue.

 

Let us know how it goes.

You may also reach out to our Support Team for assistance through
https://gopro.com/help/ContactUs       

 

 

Thanks!

Ej

 

 

 

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: Hero 6 connection problem with my ios

[ New ]

Hi @fiannyh

 

Do you have the latest version of the GoPro app?

By any chance will you be able to pair it with a non-Apple device?

How was the update on the camera done, was it done manually or through the GoPro app?

See if resetting the connections will resolve the issue.

 

Let us know how it goes.

You may also reach out to our Support Team for assistance through
https://gopro.com/help/ContactUs       

 

 

Thanks!

Ej