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Sightseer
Posts: 1
Accepted Solution

Hero 6 camera

I am trying to update my camera and I tried putting in the numbers on the side I got no where. Is there a easier way to do it 


Accepted Solutions
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GoPro
Posts: 16,023

Re: Hero 6 camera

Hello @trek450

 

Did you get any error message while on the update page? Which number did you use? As Fishy mentioned, you can find the serial number in the About This GoPro  section when you go to Preferences. For a HERO6 Black camera, this number starts with C322.

 

Then try the following steps:

  1. Visit the HERO6 Black update page
  2. Select "Update your camera manually" under Other Ways to Update. 
  3. On the next page, put in the serial number, the email associated with your GoPro account, and tick on the appropriate boxes.
  4. Click "Next Step."
  5. Follow on-screen instructions for manual update. 

Make sure that your camera is charged to at least 50%, and that you format your SD card prior to the update. Let us know how it works out. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
Adventurer
Posts: 13,472

Re: Hero 6 camera

turn on camera. swipe down. open preference and open about camera.  put in the   letter and numbers you see. if there is a 0 or o make sure you put the right one in, and your email.. and you'll be prompt to the next page.

Highlighted
GoPro
Posts: 16,023

Re: Hero 6 camera

Hello @trek450

 

Did you get any error message while on the update page? Which number did you use? As Fishy mentioned, you can find the serial number in the About This GoPro  section when you go to Preferences. For a HERO6 Black camera, this number starts with C322.

 

Then try the following steps:

  1. Visit the HERO6 Black update page
  2. Select "Update your camera manually" under Other Ways to Update. 
  3. On the next page, put in the serial number, the email associated with your GoPro account, and tick on the appropriate boxes.
  4. Click "Next Step."
  5. Follow on-screen instructions for manual update. 

Make sure that your camera is charged to at least 50%, and that you format your SD card prior to the update. Let us know how it works out. 

 

Thanks, 
Marius