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Sightseer
Posts: 1
Accepted Solution

Hero 6 black deffective

I bought my hero 6 at Big C camera shop Krabi Thailand. After charging, used it just for 10 mins. Started to heat up so I turned it off. After 2 days we went diving, just 15 minutes of recording underwater the buttons are not functioning at all! And it kept taking photos with a black screen, it would turn on and off then continue taking photos with out even me pressing anything, drained the battery. As soon as we went up the boat, the buttons were okay again but can't turn it on coz low battery. I'm so dissappointed specially when you see a sea turtle munchin a coral and you can't capture it. I can't go back to the store where I bought it coz I'm travelling. Now when I turn it on, it records a video instantly. Is there any way that this can be replaced? I'm from Philippines btw, any service center here that can help me with this problem? Not even a month old. Help please..

Accepted Solutions
Explorer
Posts: 12,211

Re: Hero 6 black deffective

I'm not sure there is anything wrong with your camera. The cameras do get warm/hot with use. It's a sealed camera with intense processing going on inside. The camera will automatically turn itself off if it is getting to hot.

 

How deep where you in the water? While the camera is waterproof to 33feet (10 meters) the pressure at lower depths can press on the buttons and make them unusable.  For anything beyond regular snorkeling or pool use, it's best to use the Super Suit.

 

What SD card are you using (make/model/size)? The only tested and recommended SD cards for the Hero6 Black are the SanDisk Extreme v30, Extreme Plus v30, and Extreme Pro v30 (note, it should have v30 printed on the card) 32GB-128GB.  Freezing, overheating, and corrupt files can occur with lower rated or untested cards.

 

Finally, are you on the latest firmware update?  If you are having issues, it's always a good idea to run a MANUAL update with your computer  even if you are on the latest firmware. https://gopro.com/update/hero6

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All Replies
Explorer
Posts: 12,211

Re: Hero 6 black deffective

I'm not sure there is anything wrong with your camera. The cameras do get warm/hot with use. It's a sealed camera with intense processing going on inside. The camera will automatically turn itself off if it is getting to hot.

 

How deep where you in the water? While the camera is waterproof to 33feet (10 meters) the pressure at lower depths can press on the buttons and make them unusable.  For anything beyond regular snorkeling or pool use, it's best to use the Super Suit.

 

What SD card are you using (make/model/size)? The only tested and recommended SD cards for the Hero6 Black are the SanDisk Extreme v30, Extreme Plus v30, and Extreme Pro v30 (note, it should have v30 printed on the card) 32GB-128GB.  Freezing, overheating, and corrupt files can occur with lower rated or untested cards.

 

Finally, are you on the latest firmware update?  If you are having issues, it's always a good idea to run a MANUAL update with your computer  even if you are on the latest firmware. https://gopro.com/update/hero6