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%3CLINGO-SUB%20id%3D%22lingo-sub-211655%22%20slang%3D%22en-US%22%3EHero%206%20battery%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211655%22%20slang%3D%22en-US%22%3EI%20just%20opened%20my%20brand%20new%20Hero%206%20yesterday%20and%20was%20so%20excited%20to%20use%20it.%20I%20charged%20my%20battery%20and%20put%20it%20in%20to%20try%20it%20out.%20Everything%20worked%20great%20until%20I%20tried%20removing%20the%20battery.%20It%20would%20NOT%20come%20out.%20I%20tried%20wiggling%20it%20and%20rocking%20it.%20Finally%20the%20tape%20used%20to%20pull%20it%20out%20broke.%20I%20had%20to%20use%20needle%20nose%20pliers%20to%20finally%20get%20it%20out.%20So%20now%20I%20have%20a%20bomb%20battery.%20I%20tied%20the%20next%20battery%20and%20have%20the%20same%20problem!%20I%20don't%20want%20to%20break%20the%20tape%20on%20this%20one%2C%20but%20this%20is%20RIDICULOUS!%20I'm%20open%20to%20ideas%20because%20I'm%20really%20frustrated.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-211655%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211825%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20battery%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211825%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68540%22%20target%3D%22_blank%22%3E%40toughsand50005%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20what%20happened.%20During%20the%20first%20few%20use%2C%20the%20battery%20may%20seem%20to%20be%20a%20bit%20tight%20to%20fit%20on%20the%20compartment.%20With%20continued%20use%2C%20it%20should%20be%20easier%20to%20pull%20it%20out.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20contact%20our%20Support%20Team%20regarding%20the%20battery%20with%20the%20broken%20tape.%20You%20may%20reach%20them%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-234898%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20battery%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-234898%22%20slang%3D%22en-US%22%3E%3CP%3EThere%E2%80%99s%20a%20known%20issue%20with%20the%20battery%20compartment%20being%20too%20tight%20and%20for%20some%20odd%20reason%20it%E2%80%99s%20being%20denied.%20MANY%20people%20have%20this%20issue%20and%20it%E2%80%99s%20time%20for%20GoPro%20to%20do%20something%20about%20it.%20Stop%20blaming%20blaming%20us%2C%20blaming%20user%20error%2C%20abuse%20or%20the%20batteries.%20For%20something%20this%20expensive%20this%20is%20horrible%20engineering%20and%20horrible%20subsequent%20quality%20control.%20The%20only%20way%20to%20get%20the%20batteries%20out%20is%20to%20allow%20them%20to%20cool%20down%20and%20wiggle%20them%20out%20with%20the%20hopes%20that%20the%20battery%20removal%20ribbon%20won%E2%80%99t%20rip%20off.%20Then%2C%20even%20if%20you%20do%20manage%20to%20get%20your%20batteries%20in%20an%20out%20multiple%20times%2C%20forget%20continuous%20recording%20which%20is%20the%20whole%20reason%20to%20buy%20multiple%20batteries...you%20have%20to%20wait%20a%20long%20time%20for%20that%20battery%20to%20cool%20down%20so%20it%E2%80%99s%20not%20swollen%20so%20you%20can%20begin%20to%20try%20and%20remove%20it.%20I%20just%20bought%20mine%20today%20and%20two%20different%20batteries%20are%20doing%20this%20and%20are%20fine%20in%20a%20hero%205%2C%20so%20stop%20being%20shady%20and%20stop%20blaming%20people%20or%20the%20batteries.%20It%E2%80%99s%20absolutely%20pathetic%20that%20a%20company%20such%20as%20yours%20would%20act%20like%20degenerates%20and%20be%20blaming%20and%20pointing%20the%20finger%20anywhere%20but%20where%20it%20needs%20to%20be%2C%20with%20you%20guys.%20Also%2C%20I%20see%20when%20people%20call%20you%20guys%20out%20on%20it%2C%20you%20lock%20the%20threads%20so%20no%20one%20else%20can%20comment...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-235020%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20battery%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-235020%22%20slang%3D%22en-US%22%3ESame%20problem%20here.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-235022%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20battery%20stuck%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20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Reply
Sightseer
Posts: 1
Accepted Solution

Hero 6 battery stuck

I just opened my brand new Hero 6 yesterday and was so excited to use it. I charged my battery and put it in to try it out. Everything worked great until I tried removing the battery. It would NOT come out. I tried wiggling it and rocking it. Finally the tape used to pull it out broke. I had to use needle nose pliers to finally get it out. So now I have a bomb battery. I tied the next battery and have the same problem! I don't want to break the tape on this one, but this is RIDICULOUS! I'm open to ideas because I'm really frustrated.

Accepted Solutions
GoPro
Posts: 9,584

Re: Hero 6 battery stuck

 

Hi @toughsand50005

 

 

I am sorry to hear about what happened. During the first few use, the battery may seem to be a bit tight to fit on the compartment. With continued use, it should be easier to pull it out.

 

Please contact our Support Team regarding the battery with the broken tape. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

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All Replies
GoPro
Posts: 9,584

Re: Hero 6 battery stuck

 

Hi @toughsand50005

 

 

I am sorry to hear about what happened. During the first few use, the battery may seem to be a bit tight to fit on the compartment. With continued use, it should be easier to pull it out.

 

Please contact our Support Team regarding the battery with the broken tape. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: Hero 6 battery stuck

[ Edited ]

There’s a known issue with the battery compartment being too tight and for some odd reason it’s being denied. MANY people have this issue and it’s time for GoPro to do something about it. Stop blaming blaming us, blaming user error, abuse or the batteries. For something this expensive this is horrible engineering and horrible subsequent quality control. The only way to get the batteries out is to allow them to cool down and wiggle them out with the hopes that the battery removal ribbon won’t rip off. Then, even if you do manage to get your batteries in an out multiple times, forget continuous recording which is the whole reason to buy multiple batteries...you have to wait a long time for that battery to cool down so it’s not swollen so you can begin to try and remove it. I just bought mine today and two different batteries are doing this and are fine in a hero 5, so stop being shady and stop blaming people or the batteries. It’s absolutely pathetic that a company such as yours would act like degenerates and be blaming and pointing the finger anywhere but where it needs to be, with you guys. Also, I see when people call you guys out on it, you lock the threads so no one else can comment...

Sightseer
Posts: 1

Re: Hero 6 battery stuck

Same problem here.
Adventurer
Posts: 9,287

Re: Hero 6 battery stuck

GoPro has two Silver stickers  one on each side of the battery door.

 

I suggest to not remove the labels as  glue residue, and as well warranty may be the issue. but why Gopro plastered them there?

 

What you can do is ask some one for wax paper and  if none around use pledge  a wax, I even go as far as   car wax and  wipe some on a cloth, then introduce to the battery sides that will help slide the bats in.  over the years only time I had to do that was on a camera that  was years old not a gopro. it's an old trick that new kidsd not know.

 

gopro is to blame sure  NOT.

Tourist
Posts: 3

Re: Hero 6 battery stuck

[ Edited ]

It’s not the stickers. Many people have taken them off and removed the remaining adhesive with alcohol and it makes no difference. This is an issue with the battery cage being too small so you have to force the battery in and out...and that’s while they’re cold. When they get warm from use, they swell and will not remove until they cool. I’m not sure why you oddly say it’s not gopro’s fault because it obviously is. Furthermore, no one should have to use wax, oil, or sand down parts just so they work. The Hero 6 black is junk. You go ahead, bend over and take what they give you, that’s your choice. I won’t, I value my time and money more than that. Mine went back to the store for a refund. 

Explorer
Posts: 11,713

Re: Hero 6 battery stuck

I'm sorry to hear you had trouble, but your experience is not the norm and certainly not something most people encounter. I agree that people should not be resorting to taking stickers off and most certainly shouldn't be putting wax or other lubricants in the battery compartment.

While I have heard of this issue a few times, considering the millions of Hero5, Hero6, and Hero (2018) cameras sold, the amount of reported problems with the battery compartment is miniscule. I, like most, have never had any sort of issue or problem with the battery or with removing/inserting them. I have both the Hero5 and Hero6 along with six spare batteries and use all of them extensively on a weekly basis.

Again, sorry to hear about your troubles. As this was your experience it stands to reason that you are so jaded in your views. However, comments like, "The Hero6 Black is junk" and "go ahead, bend over" is ignorant and juvenile.
Adventurer
Posts: 9,287

Re: Hero 6 battery stuck

if it starts to be like this it will be  

 

41833260_10155456369196540_8199507973005901824_n.jpg