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%3CLINGO-SUB%20id%3D%22lingo-sub-145112%22%20slang%3D%22en-US%22%3EHero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145112%22%20slang%3D%22en-US%22%3EHi%20guys%2CAt%20a%20loss%20now%20with%20the%20hero%206.%20Luckily%20the%20retail%20store%20I%20brought%20my%20first%20GoPro%20from%20have%20been%20exceptional%20and%20I%20can%20keep%20returning%20until%20I%20get%20one%20that%E2%80%99s%20hopefully%20right!I%20see%20there%20are%20numerous%20issues%20with%20the%20hero%206%20but%20it%20seems%20with%20everyone%20I%20get%20there%20is%20another%20problemAre%20there%20actually%20any%20hero%206%20out%20there%20that%20actually%20work%20properly!%3FHelppppp%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-145112%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145177%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145177%22%20slang%3D%22en-US%22%3E%3CP%3ENo.%20GoPro%20is%20completely%20ignoring%20the%20community.%20Return%20the%20Hero%206%20while%20you%20can.%20And%20please%20leave%20a%201-star%20review%20on%20Amazon.%20This%20is%20the%20only%20way%20to%20let%20them%20know%20that%20they%20suck.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145193%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145193%22%20slang%3D%22en-US%22%3EOh%20great%20no%20hope%20then!%20Is%20it%20worth%20downgrading%20to%20the%205%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145194%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145194%22%20slang%3D%22en-US%22%3EMy%20hero%20session%20broke%20from%20water%20damage%20on%20my%20birthday%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145706%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145706%22%20slang%3D%22en-US%22%3E%3CP%3ERoyal%20Hero%2C%20sweetsand11036%20has%20been%20going%20on%20multiple%20posts%20saying%20%22leave%20a%201%20star%20review%22.%20Judging%20by%20the%20comments%20IU've%20seen%20from%20him%2C%20he%20is%20either%20working%20for%20a%20rival%20company%20or%20just%20an%20idiot%20because%20half%20the%20stuff%20he%20says%20is%20completely%20false%20information.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELet%20us%20know%20what%20issues%20you%20have%20and%20the%20community%20may%20be%20able%20to%20help.%20Normally%20setting%20conflicts%20are%20the%20reason%20for%20most%20issues%20I've%20seen%20here%2C%20and%20it%20might%20be%20that%20you%20can%20fix%20whatever%20is%20happening%20pretty%20easily.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145708%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145708%22%20slang%3D%22en-US%22%3EOh%20ok%2C%20I%E2%80%99ll%20be%20wise%20to%20ignore%20them.%20I%20didn%E2%80%99t%20get%20it%20from%20amazon%20anyway.The%20first%20go%20pro%20was%20freezing%20on%20me%20and%20I%20had%20to%20take%20the%20battery%20out%20and%20put%20it%20back%20in%20again%20to%20get%20it%20unstuck.%20The%20next%20one%20and%20the%20current%20one%20I%20have%20has%20the%20white%20screen%20flash%20issue%20and%20grain%20on%20images%20and%20film.I%20have%20made%20sure%20each%20of%20them%20are%20up%20to%20date%20with%20the%20latest%20software%20and%20the%20retail%20store%20even%20gave%20me%20another%20brand%20new%20battery%20as%20a%20spare%20to%20try%20that%20to%20see%20if%20that%20would%20help%20and%20unfortunately%20not.They%20told%20me%20to%20go%20back%20in%20a%20month%20and%20swap%20over%20again%20for%20a%204th%20time%20to%20try%20one%20from%20a%20new%20batch%20so%20that%E2%80%99s%20where%20I%20am%20at%20the%20minute.I%20just%20want%20one%20that%20works.%20I%E2%80%99ve%20considered%20down%20grading%20to%20the%20hero%205%20but%20the%20image%20stabilisation%20in%20the%206%20is%20really%20useful%20and%20the%20image%20quality%20is%20just%20that%20much%20better.Any%20help%20is%20appreciated!%20Thanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-145716%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20-%20MULTIPLE%20issue.%20Now%20I%E2%80%99m%20my%203rd%20hero%206!!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-145716%22%20slang%3D%22en-US%22%3E%3CP%3EOk%20let%20me%20try%20to%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1)%20Freezing%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20freezing%20issue%20was%20most%20prominant%20on%20the%20original%20firmware%20but%20does%20still%20seem%20to%20occ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Reply
Sightseer
Posts: 3
Accepted Solution

Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Hi guys,

At a loss now with the hero 6. Luckily the retail store I brought my first GoPro from have been exceptional and I can keep returning until I get one that’s hopefully right!

I see there are numerous issues with the hero 6 but it seems with everyone I get there is another problem

Are there actually any hero 6 out there that actually work properly!?

Helppppp

Accepted Solutions
Nomad
Posts: 332

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Ok let me try to help.

 

1) Freezing

 

The freezing issue was most prominant on the original firmware but does still seem to occur very occasionally on the latest firmware although it has been greatly reduced. I would expect the remaining freezing issues will be dealt with in the next firmware update although all hardware is prone to have freezing issues now and then so can't fully be avoided.

 

One thing to make sure of is that you are using a compatible SD card to ensure the speeds are up to scratch. Using a slower one WILL cause freezing.

 

2) White Flash

 

This appears to be more of a nuisance than an issue which affect the camera performance. From what I have read the camera is the same with and without but some people are worried it may cause long term damage to the rear LCD. I would have thought it will not cause any damage personally but only time will tell. The best thing you can do is document the problem to GoPro and if they offer to replace the camera with one without the issue then take it. If they don't offer this and the camea eventually has issues on the rear LCD you will have a paper trail at least showing you brought up concern with GoPro and nothing was done. It's a win win for you.

 

3) Grain

 

This is well documented and even GoPro admit this camera suffers from grain. The good thing is it is a well known issue, and almost certainly a software related one. Therefore it should get better with further firmware updates.

 

In the meantime there are plenty of things that can be done to minimise grain happening.

 

- Lower the ISO. Don't exceed 800 iff possible as this will cause significant grain on your images especially in low light.

- Set your white balance to either a higher level or Native. This will at least get rid of the blue tinted grain that has been documented.

- Use Flat colour where possible.

- Aim to shoot in better lighting conditions when you can. I know it's easier said than done but as you say yourself the image quality is fantastic on this camera in good light.

 

4) Additional tip

 

One further tip to get the most out of the stabilisation would be to set your shutter speed to at least twice your frame rate i.e. at 2.7k 60fps, set your shutter speed to at least 1/120 to avoid any "jello" style stabilisation.

 

 

Anything else just ask here and people will be happy to help :)

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All Replies
Highlighted
Hiker
Posts: 42

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

No. GoPro is completely ignoring the community. Return the Hero 6 while you can. And please leave a 1-star review on Amazon. This is the only way to let them know that they suck.

Sightseer
Posts: 3

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Oh great no hope then! Is it worth downgrading to the 5?
Tourist
Posts: 10

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

My hero session broke from water damage on my birthday
Nomad
Posts: 332

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Royal Hero, sweetsand11036 has been going on multiple posts saying "leave a 1 star review". Judging by the comments IU've seen from him, he is either working for a rival company or just an idiot because half the stuff he says is completely false information.

 

Let us know what issues you have and the community may be able to help. Normally setting conflicts are the reason for most issues I've seen here, and it might be that you can fix whatever is happening pretty easily.

Sightseer
Posts: 3

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Oh ok, I’ll be wise to ignore them. I didn’t get it from amazon anyway.

The first go pro was freezing on me and I had to take the battery out and put it back in again to get it unstuck. The next one and the current one I have has the white screen flash issue and grain on images and film.

I have made sure each of them are up to date with the latest software and the retail store even gave me another brand new battery as a spare to try that to see if that would help and unfortunately not.

They told me to go back in a month and swap over again for a 4th time to try one from a new batch so that’s where I am at the minute.

I just want one that works. I’ve considered down grading to the hero 5 but the image stabilisation in the 6 is really useful and the image quality is just that much better.

Any help is appreciated! Thanks
Nomad
Posts: 332

Re: Hero 6 - MULTIPLE issue. Now I’m my 3rd hero 6!!

Ok let me try to help.

 

1) Freezing

 

The freezing issue was most prominant on the original firmware but does still seem to occur very occasionally on the latest firmware although it has been greatly reduced. I would expect the remaining freezing issues will be dealt with in the next firmware update although all hardware is prone to have freezing issues now and then so can't fully be avoided.

 

One thing to make sure of is that you are using a compatible SD card to ensure the speeds are up to scratch. Using a slower one WILL cause freezing.

 

2) White Flash

 

This appears to be more of a nuisance than an issue which affect the camera performance. From what I have read the camera is the same with and without but some people are worried it may cause long term damage to the rear LCD. I would have thought it will not cause any damage personally but only time will tell. The best thing you can do is document the problem to GoPro and if they offer to replace the camera with one without the issue then take it. If they don't offer this and the camea eventually has issues on the rear LCD you will have a paper trail at least showing you brought up concern with GoPro and nothing was done. It's a win win for you.

 

3) Grain

 

This is well documented and even GoPro admit this camera suffers from grain. The good thing is it is a well known issue, and almost certainly a software related one. Therefore it should get better with further firmware updates.

 

In the meantime there are plenty of things that can be done to minimise grain happening.

 

- Lower the ISO. Don't exceed 800 iff possible as this will cause significant grain on your images especially in low light.

- Set your white balance to either a higher level or Native. This will at least get rid of the blue tinted grain that has been documented.

- Use Flat colour where possible.

- Aim to shoot in better lighting conditions when you can. I know it's easier said than done but as you say yourself the image quality is fantastic on this camera in good light.

 

4) Additional tip

 

One further tip to get the most out of the stabilisation would be to set your shutter speed to at least twice your frame rate i.e. at 2.7k 60fps, set your shutter speed to at least 1/120 to avoid any "jello" style stabilisation.

 

 

Anything else just ask here and people will be happy to help :)