Hero 6 Looping Default Setting

[nicesurf17500]

I own two Hero 6's and I recently had to return one of them back to GoPro for warranty. I just received the new/refurbished camera today and tried to set it up for recording on a 5 min loop. I run both cameras on the same settings. The new camera will not stay at the default 5 min time frame. It keeps reverting back to Max interval. I tried the factory reset and it continues to do the same thing. The firmware is up to date. Is there anything that I'm missing? I'm bummed out because I just got the camera back defective for a different issue.

[aragon1006 · Accepted solution]

Hi @nicesurf17500

Thank you for the information. Since the camera is behaving differently, I suggest doing a manual software update. This normally corrects this kind of issue.

Instructions will be listed once you get past the email address and serial number page.

Let us know how it goes.

Regards,

Ej

[aragon1006 · Accepted solution]

Hi @nicesurf17500

Thank you for the information. Since the camera is behaving differently, I suggest doing a manual software update. This normally corrects this kind of issue.

Instructions will be listed once you get past the email address and serial number page.

Let us know how it goes.

Regards,

Ej