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Hiker
Posts: 17
Accepted Solution

Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery!! Why?

(1) Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery to reboot!! Why? Should I be speeking to the Warrenty department as Ive only had this gopro since 25th Jan 2018. 

 

(2)  Also noticed recording are limited to 11min.17sec segments (is this a setting?) then would normally start recording again, however yesterday it faild to continue recording.

 

Your help would be appreciated.

 

Ian de'Friend

(+44) 07836220100


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery...

Hey @defriend,

 

What SD Card are you using? I would recommend running through these steps to see if we can correct that freezing issue:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery...

Hey @defriend,

 

What SD Card are you using? I would recommend running through these steps to see if we can correct that freezing issue:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Cheers,

Ryan