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%3CLINGO-SUB%20id%3D%22lingo-sub-142588%22%20slang%3D%22en-US%22%3EHero%206%20Froze%20when%20top%20button%20recording.%20tried%20everything%20to%20rectify.%20Needed%20to%20remove%20battery!!%20Why%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-142588%22%20slang%3D%22en-US%22%3E%3CP%3E(1)%20Hero%206%20Froze%20when%20top%20button%20recording.%20tried%20everything%20to%20rectify.%20Needed%20to%20remove%20battery%20to%20reboot!!%20Why%3F%20Should%20I%20be%20speeking%20to%20the%20Warrenty%20department%20as%20Ive%20only%20had%20this%20gopro%20since%2025th%20Jan%202018.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E(2)%26nbsp%3B%20Also%20noticed%20recording%20are%20limited%20to%2011min.17sec%20segments%20(is%20this%20a%20setting%3F)%20then%20would%20normally%20start%20recording%20again%2C%20however%20yesterday%20it%20faild%20to%20continue%20recording.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYour%20help%20would%20be%20appreciated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIan%20de'Friend%3C%2FP%3E%3CP%3E(%2B44)%2007836220100%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-142588%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-144168%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%206%20Froze%20when%20top%20button%20recording.%20tried%20everything%20to%20rectify.%20Needed%20to%20remove%20battery...%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-144168%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F53244%22%3E%40defriend%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20Card%20are%20you%20using%3F%20I%20would%20recommend%20running%20through%20these%20steps%20to%20see%20if%20we%20can%20correct%20that%20freezing%20issue%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hiker
Posts: 17
Accepted Solution

Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery!! Why?

(1) Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery to reboot!! Why? Should I be speeking to the Warrenty department as Ive only had this gopro since 25th Jan 2018. 

 

(2)  Also noticed recording are limited to 11min.17sec segments (is this a setting?) then would normally start recording again, however yesterday it faild to continue recording.

 

Your help would be appreciated.

 

Ian de'Friend

(+44) 07836220100


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery...

Hey @defriend,

 

What SD Card are you using? I would recommend running through these steps to see if we can correct that freezing issue:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Cheers,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero 6 Froze when top button recording. tried everything to rectify. Needed to remove battery...

Hey @defriend,

 

What SD Card are you using? I would recommend running through these steps to see if we can correct that freezing issue:

 

https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Cheers,

Ryan