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Sightseer

Posts: 1

‎09-07-2018 05:41 PM

Accepted Solution

Hero 6 Black will not pair with iPhone x

Accepted Solutions

GoPro

Posts: 4,106

‎09-10-2018 12:24 PM

Solution!

Re: Hero 6 Black will not pair with iPhone x

Hi @megastoke18562,

Please try this.

Reset connection on your camera or reset the whole camera (Factory Reset).

On your phone : Go to settings > Bluetooth Settings > Delete all GoPro Related Bluetooth device ID.

On your app - Remove all paired camera or any camera on the list.

Then add camera again.

Make sure cellular data is turned off.

Please let us know if that will now pair.

Regards,

-Jay

View solution in original post

All Replies

GoPro

Posts: 4,106

‎09-10-2018 12:24 PM

Solution!

Re: Hero 6 Black will not pair with iPhone x

Hi @megastoke18562,

Please try this.

Reset connection on your camera or reset the whole camera (Factory Reset).

On your phone : Go to settings > Bluetooth Settings > Delete all GoPro Related Bluetooth device ID.

On your app - Remove all paired camera or any camera on the list.

Then add camera again.

Make sure cellular data is turned off.

Please let us know if that will now pair.

Regards,

-Jay