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Tourist
Posts: 10

Re: Hero 6 Black stops recording randomly

I formatted the card per GoPro support chat directions.

 

They wouldn't replace it since I didn't buy it from them (I got it at Verizon).

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GoPro
Posts: 6,097

Re: Hero 6 Black stops recording randomly

 

Hi @mikeboxelder

 

If it is still on 1 year or under warranty period GoPro Customer Support should be able to replace that. 

 

 

-Jay 

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Tourist
Posts: 10

Re: Hero 6 Black stops recording randomly

That's not what I was told ... Can you process one for me then?

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Adventurer
Posts: 13,476

Re: Hero 6 Black stops recording randomly

[ Edited ]

WHich format did you do?

 

Computer FULL format?

 

Computer quick Format? 

 

Camera Format.

 

call gopro get the rrma going, this is a forum..

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GoPro
Posts: 6,097

Re: Hero 6 Black stops recording randomly

 

Hi @mikeboxelder,

 

Only GoPro Customer Support can process that for you. 

It would be best if you'll contact them via phone or chat. 

Sorry for the inconvenience. 

I hope it would be all sorted out. 

 

-Jay 

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Tourist
Posts: 10

Re: Hero 6 Black stops recording randomly

This is unreal ... I did a 70 minute podcast, and it stopped recording randomly 6 times during it!

 

Infuriating!!

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GoPro
Posts: 19,869

Re: Hero 6 Black stops recording randomly

 

Hi @mikeboxelder

 

I am sorry if you feel this way.

Let our Support Team help you out on this.

They can provide you with the best options/recommendations to move forward with this concern.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 7

Re: Hero 6 Black stops recording randomly

I have this same problem, is this solved yet?

I formated [Samsung 128 Gt Micro SDXC EVO Plus] card with computer (full format) and manually installed latest firmware, it didnt help.

my videos lenght is only 6-8min