06-28-2018 09:35 AM
Only GoPro Customer Support can process that for you.
It would be best if you'll contact them via phone or chat.
Sorry for the inconvenience.
I hope it would be all sorted out.
08-03-2018 03:11 PM
08-27-2018 11:02 AM
I have this same problem, is this solved yet?
I formated [Samsung 128 Gt Micro SDXC EVO Plus] card with computer (full format) and manually installed latest firmware, it didnt help.
my videos lenght is only 6-8min