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Reply
Hiker
Posts: 11

Hero 6 Black only records 1 still image in video

After 1 day of filming with the Gopro I end up with 7 videos that only show 1 still image the entire length.

Video size looks quite normal and also the sound is recorded in the video.

Is there a program to repair those files?

Please don't answer that the SD card is causing the problem. I have used this high-quality, expensive Sandisk card for over 1'000 videos without any problems.

Sometimes I really hate my GoPro!

Explorer
Posts: 11,212

Re: Hero 6 Black only records 1 still image in video

Just because a card has worked in the past, it doesn't mean it can't be the cause of an issue today. I'm not saying it is, but until you've tested with another card, you can't rule it out. I have two Lexar 633X that I used for years without issues in my Hero3. Today, one works fine but the other doesn't.

What card, specifically, are you using (SanDisk, Type, size, v30?)?

Have you run a manual Update?

Have you tried a different SD card?

7 videos are giving you this issue, are there others that are fine? If so, are they shot in a different resolution/frame rate?

What resolution/Frame rate are you recording with that gives you issues?

Is Protune on or off?

What are you using to playback your files?

What are your computer specs?
OS
Processor
RAM
GPU
Storage

Can you upload an unedited video to YouTube or Vimeo and embed it in your response so we can see what's happening?
Hiker
Posts: 11

Re: Hero 6 Black only records 1 still image in video

Many Thanks for your fast reply. A lot of the videos from yesterday were recorded without any problems. Please find below my answers:

 

What card, specifically, are you using (SanDisk, Type, size, v30?)?
Sandisk Extreme Pro 64GB SDXC U3

 

Have you run a manual Update?
I have done this today

 

Have you tried a different SD card?
No, not yet.

 

7 videos are giving you this issue, are there others that are fine? If so, are they shot in a different resolution/frame rate?
I made 29 videos in total with the same settings. Only 7 videos have a problem. I also made around 700 pictures without any problems yesterday.

 

What resolution/Frame rate are you recording with that gives you issues?
4k, 30fps, Superview, Protune

 

Is Protune on or off?
Its on

 

What are you using to playback your files?

 

Apple iMac (around 8 month old, OS up to date).
Problem also appears when I try to view the video on the camera. So I don't think its a mac problem.

 

What are your computer specs?
see answer above

Hiker
Posts: 11

Re: Hero 6 Black only records 1 still image in video

Please find one of the videos with the problem here:

 

https://www.dropbox.com/s/fixlpsdumw1r3qk/GH018020.MP4?dl=0

Explorer
Posts: 11,212

Re: Hero 6 Black only records 1 still image in video

Thanks for providing the information. If you can try another SD card that would rule help to rule out the SD card as being a source of the issue. It probably isn't the card, but since you might need to have your camera exchanged, having this done will expedite the process.

The basic trouble shooting steps are:
Use a recommended SD card
Manually update
Try a different card (if not available, format the current card and try again).

Since you aren't using a HEVC recording format and your computer is able to handle them, even if you were, we can rule that out. A factory reset if the camera, new (or newly formatted recommended SD card), and a manual update are really the only terrible shooting that can be done.

Contact the GoPro Support Team and let them know if your issue and what steps you've taken. They should be able to get you up and running. https://gopro.com/help/ContactUs
Highlighted
Hiker
Posts: 11

Re: Hero 6 Black only records 1 still image in video

Thanks for your answer. I will try this.

 

Do you think the camera has recorded more than this 1 still image in the video file. Because the file size looks quite large. Is there a way to repair the recorded files from yesterday?

Explorer
Posts: 11,212

Re: Hero 6 Black only records 1 still image in video

I really don't know about repairing the file, but I suspect you won't be able to fix it. If the file didn't close properly I don't know how you can repair it. I would try opening the file in a few different editors (Adobe, Final Cut Pro, DaVinci Resolve, VSDC,...) And see if they give you any errors. You can also try recompiling the video with Adobe Media Encoder or Handbrake. Perhaps converting to AVI... I really don't have any definitive answers, but those are some things I'd try. I've never had this issue with my Hero6 so I don't have any experience trying to fix the media.