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Tourist
Posts: 3

Hero 6 Black freezes when turning on

We have the Problem with the Gopro, that it freezes when you turn it on and then blue led on the front flashes. Only way out is to remove thebattery and try again. the error occurs very often. I also tried to update the firmware or downgrade to an older version and i also used vafrious sd cards.

 

i ask for quick help

GoPro
Posts: 8,942

Re: Hero 6 Black freezes when turning on

 

Hi @lichti

 

Please go over the steps listed on this article.Camera Freezes Up

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs  

Have your camera's serial number and proof of purchase ready.

Also, please let them know of the steps taken.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 6 Black freezes when turning on

I already tried this steps, but it doesn't help.

How can i contact the support? There is no email or something?

GoPro
Posts: 8,942

Re: Hero 6 Black freezes when turning on

 

Thanks for trying @lichti

Our Support team is available by phone or chat.

 

Regards,

Ej