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Reply
Tourist
Posts: 6

Re: Hero 6 Black Overheat on higher fps??

here in Indonesia, there is no refund policy.. :(

 

that's why i want to be sure before buying it..

 

thanks..

Highlighted
GoPro Community Manager
Posts: 5,858

Re: Hero 6 Black Overheat on higher fps??

@imint - Manufacturer defects that qualify for a warranty replacement are determined by our Support team. It's possible there is one here, but the team will want to troubleshoot it first. Overheating is often related to an issue with the SD card, so they'll want to see a test with other SD cards first. If the issue is with the SD card, it won't matter how many times the camera is replaced, the issues will continue to happen as long as that same SD card is used.

 

Jeff

Tourist
Posts: 10

Re: Hero 6 Black Overheat on higher fps??


@jefft wrote:

@imint - Manufacturer defects that qualify for a warranty replacement are determined by our Support team. It's possible there is one here, but the team will want to troubleshoot it first. Overheating is often related to an issue with the SD card, so they'll want to see a test with other SD cards first. If the issue is with the SD card, it won't matter how many times the camera is replaced, the issues will continue to happen as long as that same SD card is used.

 

Jeff


Quick question: is there a list of officially-supported SD cards? I'm using the SanDisk Extreme PRO 128GB card and I'm still having overheating problems, but I was told by GoPro support that this specific card is supported.

GoPro
Posts: 8,134

Re: Hero 6 Black Overheat on higher fps??

Hello @amarand

 

Yes, there is a list of recommended SD cards compatible per camera model. We have the list here: https://gopro.com/help/articles/block/microSD-Card-Considerations

By any chance, will you be able to test with a different, compatible SD card to see if the overheating issue is cleared out? 

Let us know how it works out. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Hero 6 Black Overheat on higher fps??

Hi

I upgraded to the GoPro Hero 6 Black yesterday after using the Hero 5 for two years trouble free use. Oh dear. Took it out today for the first time and set it at 1080 Res on 120FPS. I held it on a mini tripod so didn't feel the heat until a message came on the screen that it was 'Too hot' or 'overheating'. I put my hand around it and it burned. It was quite painful to hold the side button in to switch it off.

I let it cool down for about ten minutes, although still extremely hot and decided to take the battery out for safety reasons before driving back to the shop where I purchased it. When I opened the battery/SD port you could smell hot plastic. I pulled the black silk tab and it just peeled off, leaving the battery inside!

Thankfulnow I purchased it from a reputable local shop whe are going to exchange it for a new one. Has made me think about buying this sort of thing online - not so sure it would have been so straight forward.

I hadn't had it quite 24 hours and just checked the new 64G SD card. It shows 8 minutes of filming and the image is black so it seems thats damaged too.

What's going on GoPro?


@danielr15 wrote:
I never had the camera overheat before the update so I don't know if it's a fix or not, but mostly because I don't know if a fix was needed.

The Hero6 works great for me and I'm very happy. If you order from GoPro.com you'll have 30 days to return for refund of you don't agree. Most stores also offer a return policy so you can try that route as well.

 

GoPro
Posts: 8,134

Re: Hero 6 Black Overheat on higher fps??

Hello @loyalsurf15630

 

Sorry to hear about your experience. It is not uncommon for the camera to get hot especially if it is recording in high-performance modes such as using frame rates above 60fps. How long has the camera been recording? I have been able to record in 1080p at 120 fps for an hour on a HERO6 Black camera without any interruption due to overheating. The camera's temperature did increase but did not cause it to turn off. See if there were other factors that may have caused the camera to overheat through this article

 

Which SD card were you using with your camera? Is it among the recommended ones on this list? Using an incompatible SD card can also lead to overheating as it will take the camera more work to communicate with the SD card. 

 

Feel free to post back for any other questions. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: Hero 6 Black Overheat on higher fps??

Hi

Thanks for your prompt reply.

I used a brand new 64GB 'ScanDisk Extreme SD card that I bought with the GoPro Hero 6 Black. When I called the shop within minutes of this happening they asked me to check to see if the SD card was damaged. I did this immediately on my return home. It has a black image that would normally have a 'Still' shot in of the footage and 8 minutes recorded by the side. There is some garbled audio but no picture so it appears that the intense heat has damaged the SD card.

The shop have said they will exchange the GoPro for a replacement due to the fact that I only purchased it yesterday and this was the first filming out of the box. I'm pleased with their response as I wouldn't be happy to pay nearly £400 for something that has just cooked an SD card and burnt my thumb!

I'm dissaponited after having a trouble free two years with my Hero 5 Black and regret somewhat for having spent out on this as I will always be wary of shooting at the higher frame rates now this has happened.

Regards

Terry