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Reply
Tourist
Posts: 6
Accepted Solution

Hero 6 Black Overheat on higher fps??

Thinking to upgrade my hero 5 black to hero 6 black... i'm doing most video non stop recording on the back of motorcycle in a hot climate, because i live in Jakarta,Indonesia.

 

hero 6 higher FPS, dynamic range, and EIS is very tempting.. but found in one of review that hero 6 will stop recording because OVERHEAT on non stop recording 1080 120fps in indoor situation that not so hot situation around 48-50minutes of non stop recording

 

can anyone that already have test it and confirm this?

is he the one that have this problem (factory defect) or all the hero 6 is having this issue?

 

please someone clarify this, so i can decide will uprage or not..

 

thank you very much for helping..

cheers..


Accepted Solutions
GoPro Community Manager
Posts: 5,850

Re: Hero 6 Black Overheat on higher fps??

@imint - Manufacturer defects that qualify for a warranty replacement are determined by our Support team. It's possible there is one here, but the team will want to troubleshoot it first. Overheating is often related to an issue with the SD card, so they'll want to see a test with other SD cards first. If the issue is with the SD card, it won't matter how many times the camera is replaced, the issues will continue to happen as long as that same SD card is used.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,850

Re: Hero 6 Black Overheat on higher fps??

@imint - Just ran my HERO6 on those settings for an hour and 10 minutes (ran out of battery at that point) and had no issues with it.

Adventurer
Posts: 10,354

Re: Hero 6 Black Overheat on higher fps??

It all depends on ambient temperature and available airflow. This isn't unique to the Hero6 but all GoPro cameras. As a safety measure to the camera, it will shut down if it becomes too hot. Higher resolutions and higher frame rates generate more internal heat. If you provide adequate airflow you should be fine.
Tourist
Posts: 6

Re: Hero 6 Black Overheat on higher fps??

[ Edited ]

Thank you for the reply guys..

 

@jefft so it means the hero 6 that been using for the review have a defect?
if it happen to me, the warranty will cover and i can ask the replacement unit?

 

@danielr15 

on the test, he doing it comparisson side by side.. so it will have the same condition ( temperatur etc.. ) but the hero 6 doing heat protection and shut down by itself, while the hero 5 keep on recording until hero 5 run out battery..

Tourist
Posts: 6

Re: Hero 6 Black Overheat on higher fps??

[ Edited ]

this is the comparisson test i am talking about..

 

 https://www.youtube.com/watch?v=WLeek5e7PTA 

Adventurer
Posts: 10,354

Re: Hero 6 Black Overheat on higher fps??

Mic is reputable but his test does not reflect my experience. I would have liked to see him switch the SD cards for the second round of testing at 1080/120. I've had identical cards (make/model/size) that behaved very differently in my cameras.

Additionally, this was prior to the latest update that did address some battery issues. It's possible the older update was causing issues.
Tourist
Posts: 6

Re: Hero 6 Black Overheat on higher fps??

Thanks for the fast reply @danielr15

So after the latest update there is no more overheat problems on all framerate even on the higher fps?

Is there any other bug / issue that i need to concern before upgrade to hero 6 ?
Highlighted
Adventurer
Posts: 10,354

Re: Hero 6 Black Overheat on higher fps??

I never had the camera overheat before the update so I don't know if it's a fix or not, but mostly because I don't know if a fix was needed.

The Hero6 works great for me and I'm very happy. If you order from GoPro.com you'll have 30 days to return for refund of you don't agree. Most stores also offer a return policy so you can try that route as well.