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Tourist
Posts: 3
Accepted Solution

Hero 6 Black Not Recognized By Quik

I have my GoPro Hero 6 plugged into my Windows 10 PC. Windows recognizes the device and I can view files on the SD card using Windows Explorer. The device shows up as a "GoPro MTP Client Disk Volume", which seems strange, but the PC *does* see the device. However, no matter what I do, the Quik software will not see the camera. Is there a manual way of forcing it to see the device? What am I doing wrong here?

 

I've tried different USB ports, both 2.0 and 3.0, and the results are the same. My Quik version is 2.6.1.780


Accepted Solutions
GoPro
Posts: 6,774

Re: Hero 6 Black Not Recognized By Quik

Hello @toughbeach50,

 

Thank you for reaching out to us with the details. Here are suggested steps to fix the issue. Please check them out and let us know how it goes. 

 

Best regards, 
Marius

View solution in original post

Tourist
Posts: 3

Re: Hero 6 Black Not Recognized By Quik

[ Edited ]

I had run through the suggested troubleshooting steps prior to posting, except for using a secondary microSD reader. I was able to obtain one of those and tried it last night, with success.

 

For the record, using different cables, both official GoPro and 3rd party didn't make a difference, even on different computers. However, in all cases, the computers recognized the GoPro camera, but Quik did not.

 

When I plugged in the USB microSD card reader, with the memory card inserted, Quik popped right up and recognized it as a Hero6. It is extremely weird that the software won't recognize its own hardware, but I'll accept this workaround and @mariustanya's response as the solution. Please bubble-up the feedback that device recognition is definitely an issue.

 

I have a separate issue with video editing now but will address that with a new thread. Thank you for the attention!

View solution in original post


All Replies
GoPro
Posts: 6,774

Re: Hero 6 Black Not Recognized By Quik

Hello @toughbeach50,

 

Thank you for reaching out to us with the details. Here are suggested steps to fix the issue. Please check them out and let us know how it goes. 

 

Best regards, 
Marius

Tourist
Posts: 6

Re: Hero 6 Black Not Recognized By Quik

i have the same issues.  Suggested steps do not work,

 

Wunning Windows 10, 1803.

 

Tried on two comuters.

GoPro
Posts: 6,971

Re: Hero 6 Black Not Recognized By Quik

 

Hi @miker15837

 

 

We appreciate your efforts in trying to troubleshoot the issue. If your camera is still not being detected, please let our Support Team assist you in checking where the trouble might be.

 

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

 

Tourist
Posts: 3

Re: Hero 6 Black Not Recognized By Quik

[ Edited ]

I had run through the suggested troubleshooting steps prior to posting, except for using a secondary microSD reader. I was able to obtain one of those and tried it last night, with success.

 

For the record, using different cables, both official GoPro and 3rd party didn't make a difference, even on different computers. However, in all cases, the computers recognized the GoPro camera, but Quik did not.

 

When I plugged in the USB microSD card reader, with the memory card inserted, Quik popped right up and recognized it as a Hero6. It is extremely weird that the software won't recognize its own hardware, but I'll accept this workaround and @mariustanya's response as the solution. Please bubble-up the feedback that device recognition is definitely an issue.

 

I have a separate issue with video editing now but will address that with a new thread. Thank you for the attention!