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Tourist
Posts: 2
Accepted Solution

Hero 6 Black Not Recognized By Quik in Mac

I have a MacBook Pro mid 2010 running Mac OS 10.13.4 and a Hero 6 Black.  I just installed Quick 2.6.2.770.

 

Quick recognizes the Micro SD card with the SD card adaptor but the Hero 6 Black does not even go into USB connection mode.

 

I have tired 3 different Mac computers and 4 USB cables with the same result.

 

Help!


Accepted Solutions
Tourist
Posts: 2

Re: Hero 6 Black Not Recognized By Quik in Mac

Noneof the options worked.  Out of frustration I did a factory reset on my Hero 6.  My mac now sees the camera and all works fine.  For those that have a camera not recognized by a mac, I would recommend a factory reset before you try anything more involved.

 

View solution in original post


All Replies
GoPro
Posts: 10,671

Re: Hero 6 Black Not Recognized By Quik in Mac

Hi @heidamath

 

Sorry for any troubles caused. If your computer is not recognizing the USB connection it could be one of a few things:

  • There is a loose connection somewhere
  • The USB cable is faulty
  • There is a compatibility issue with the SD card
  • There in confusion as to where to find the camera or SD card contents on the computer
  • There is a fault with the camera itself.

In addition to this, please go over the steps on this article: Camera is Not Recognized on Quik for desktop - Mac

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Hero 6 Black Not Recognized By Quik in Mac

Noneof the options worked.  Out of frustration I did a factory reset on my Hero 6.  My mac now sees the camera and all works fine.  For those that have a camera not recognized by a mac, I would recommend a factory reset before you try anything more involved.