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Reply
Tourist
Posts: 2

Hero 5Session

Barely used the device and recently it wont turn on not even the red light. If I try to plug it or charge my go pro it will just heat up. It was a gift from my mom so I really want to use my go pro again :(
Adventurer
Posts: 8,961

Re: Hero 5Session

After you try a charge again   take out hte card, and press the back mode for 30 seconds then let go, did it come on.

Tourist
Posts: 2

Re: Hero 5Session

It still wont turn on. I tried 30 sec on shutter button and menu button. Also tried pressing both at the same time for 30 sec still no power :(
Adventurer
Posts: 8,961

Re: Hero 5Session

no need to add the shutter in. well if that did not clear or turn on then you may have to call or chat to gopro.com/contactus.  I understand that the camera gave and gopro does not  cover out of warranty faults I have a Hero 5 session and hte firmware needs reflashing by the factory not the sites to clear my issue of  freezing and shutting down.   even over heating.  I know a long back mode only after 30 seconds the  camera revives. so at least I can use mine till it completly gives.

GoPro
Posts: 2,471

Re: Hero 5Session

@ariza, sorry to hear about the trouble. The power issue in the camera is correlated to either the charging fault, USB-C cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.