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Sightseer
Posts: 2
Accepted Solution

Hero 5

Good morning admin...
How to avail the warranty of my go pro hero 5, i only use it once when i came back in the philippines and take some vacation but the go pro failed me, i didn't capture my good memories in cebu tour. How sad to entrust to the go pro mah adventure in cebu, i buy the go pro in the shop, inside our ship, im working as a seaman.

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GoPro
Posts: 3,924

Re: Hero 5

Hi @denmark6969,

 

For water damage you will need to get in touch with our Support Team. https://gopro.com/help/ContactUs

 

Best,

Ryan

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GoPro
Posts: 3,924

Re: Hero 5

Hi @denmark6969,

 

What is going on with that camera? We may have some troubleshooting to help take care of the issue!

 

Best,

Ryan

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Sightseer
Posts: 2

Re: Hero 5

may hero 5 is drowned, how come? i though it is a waterproof? can i ask for replacement?

Highlighted
GoPro
Posts: 3,924

Re: Hero 5

Hi @denmark6969,

 

For water damage you will need to get in touch with our Support Team. https://gopro.com/help/ContactUs

 

Best,

Ryan