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Tourist
Posts: 2

Hero 5 wont charge

Brand New hero 5.  Battery is 0% right out of the box and will not charge up while pluged in to the wall.  I have had it plugged for about 6 hours and nothing.  when i turn it on i get a lightning bolt throug the battery icon.   Am I doing somthing wrong?

Tourist
Posts: 3

Re: Hero 5 wont charge

I got the same problem. How to deal with this...? Is the only solution to return it and get a new one?

GoPro Community Manager
Posts: 5,852

Re: Hero 5 wont charge

@coolcliff70075 - A couple of issues could be happening here. It could be a bad battery that isn't holding the charge, or it could be an issue with the power supply itself.

 

If you're not seeing the battery percentage get above 0%, I'd recommend contacting our Support team at https://gopro.com/help/PKBContactus so we can troubleshoot this with you.

 

Thanks,

Jeff

Tourist
Posts: 2

Re: Hero 5 wont charge

Yah. I ended up just returning mine. Customer support was not very helpful. They referred me to a page on their websight that I had already viewed and we went in circles a few times before I just boxed it up for a refund. They also sent me a link to a video that led to a dead end. The video didn't work. Isn't that what GoPro is known for?.?.?. Viedo?