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Tourist
Posts: 3

Hero 5 won’t turn on

I used my GoPro on vacation in the water. It won’t turn on now or display red light when plugged in
GoPro
Posts: 2,471

Re: Hero 5 won’t turn on

Hi @kstallone,

Sorry to hear about the trouble. Can you please check the camera doors and LCD screen for any sign of water leak?

Kind Regards,
Ann

Tourist
Posts: 3

Re: Hero 5 won’t turn on

Is there a way you can tell water damage?
GoPro
Posts: 9,027

Re: Hero 5 won’t turn on

Hi @kstallone

 

Check and see if there are corrosion on the port side/battery compartment.

 

So long as all camera doors are closed, the HERO5 Black/Session is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 5 won’t turn on

There is no sign of water damage or corrosion. I am very upset and would like the support team to look at it
GoPro
Posts: 2,471

Re: Hero 5 won’t turn on

@kstallone, if that's the case, you may try the following troubleshooting suggestions: HERO5 Black Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.