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Tourist
Posts: 3

Hero 5 won t power on

Tried every tricks stated in your website - 8-10 Sec mode press, plugging the USB -C in wall charger, removing the battery and connecting to computer- still won’t power on.

 

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GoPro
Posts: 6,097

Re: Hero 5 won t power on

 

Hi @foggypeak65038,

 

How about trying other cable and leave it charging for at least 30 minutes?

Also try to charge it without battery and let us know if you'll see any light indicator.

 

Regards,

-Jay 

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Adventurer
Posts: 12,083

Re: Hero 5 won t power on

It now may be best to call a gopro  rep then talking to the forums. where they can actually troubleshoot over the phone or chat

 

 

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Tourist
Posts: 3

Re: Hero 5 won t power on

Hi Jay,

 

Thanks for your suggestions.  I tried it but still it wont power on.

Highlighted
Tourist
Posts: 3

Re: Hero 5 won t power on

Thanks for replying. Yes I did contact GoPro Support and was advised to claim warranty replacement. I got it brand new and have not used it actually. I was just doing short testings at home.

Main problem was I did a voice command to shut it off and did not use it for a week.

 

Thanks again.

 

Highlighted
GoPro
Posts: 6,097

Re: Hero 5 won t power on

 

Thanks @foggypeak65038,

 

Did you confirm if voice command is on?

Also are you using the exact command for turn of?

 

 

Regards,

-Jay