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Tourist
Posts: 3

Hero 5 won t power on

[ New ]

Tried every tricks stated in your website - 8-10 Sec mode press, plugging the USB -C in wall charger, removing the battery and connecting to computer- still won’t power on.

 

GoPro
Posts: 6,097

Re: Hero 5 won t power on

[ New ]

 

Hi @foggypeak65038,

 

How about trying other cable and leave it charging for at least 30 minutes?

Also try to charge it without battery and let us know if you'll see any light indicator.

 

Regards,

-Jay 

Adventurer
Posts: 13,858

Re: Hero 5 won t power on

[ New ]

It now may be best to call a gopro  rep then talking to the forums. where they can actually troubleshoot over the phone or chat

 

 

Tourist
Posts: 3

Re: Hero 5 won t power on

[ New ]

Hi Jay,

 

Thanks for your suggestions.  I tried it but still it wont power on.

Tourist
Posts: 3

Re: Hero 5 won t power on

[ New ]

Thanks for replying. Yes I did contact GoPro Support and was advised to claim warranty replacement. I got it brand new and have not used it actually. I was just doing short testings at home.

Main problem was I did a voice command to shut it off and did not use it for a week.

 

Thanks again.

 

GoPro
Posts: 6,097

Re: Hero 5 won t power on

[ New ]

 

Thanks @foggypeak65038,

 

Did you confirm if voice command is on?

Also are you using the exact command for turn of?

 

 

Regards,

-Jay