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Tourist
Posts: 2
Accepted Solution

Hero 5 will not connect to gps!

No matter what I try, my new hero 5 will not connect to gps! Please help. I have already restarted it.

Accepted Solutions
GoPro
Posts: 9,511

Re: Hero 5 will not connect to gps!

 

Hi @sthbomin

 

While your camera is already on the current firmware, a manual update is recommended as a troubleshooting step.

This is to correct any issues from the previous installation.

 

If it this has already been completed, please contact our Support Team.

https://gopro.com/help/ContactUs

 

Thanks,

Ej

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All Replies
GoPro
Posts: 9,511

Re: Hero 5 will not connect to gps!

Hi @sthbomin

 

If you haven't already, please run a manual software update for the HERO5 Black.

In most cases, this resolves the GPS connection issue.

 

If it's still the same, kindly reach out to our Support Team to further isolate the issue.

https://gopro.com/help/ContactUs

 

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 2

Re: Hero 5 will not connect to gps!

Hi my camera is up to date and I still have the problem
I bought it just two months ago and just recently realized I had the problem.
GoPro
Posts: 9,511

Re: Hero 5 will not connect to gps!

 

Hi @sthbomin

 

While your camera is already on the current firmware, a manual update is recommended as a troubleshooting step.

This is to correct any issues from the previous installation.

 

If it this has already been completed, please contact our Support Team.

https://gopro.com/help/ContactUs

 

Thanks,

Ej