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Tourist
Posts: 4

Hero 5 water leak

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Can you help me with my hero 5 with water leak. I bought it last year. Im so confused why it leaked like it's a water proof camera right? Please! Can u help me fix it. I think it's a defective unit so can I use my warranty for a replacement or a free service for it? It's a big problem of mine now. I will use it for my upcoming travel. Please reply asap!

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GoPro
Posts: 29,576

Re: Hero 5 water leak

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Hi @sweetsand73047

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

If you call our Support Team, they should be able to help you out.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

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GoPro
Posts: 29,576

Re: Hero 5 water leak

[ New ]

 

Hi @sweetsand73047

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

If you call our Support Team, they should be able to help you out.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Adventurer
Posts: 14,214

Re: Hero 5 water leak

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not all numbers are there he need the phillipenes @aragon1006

Tourist
Posts: 4

Re: Hero 5 water leak

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Hello! Yes, waterproof so why is it that it has leak. I cannot get the logic of the camera why there's water int it. I closed/lock everything before I use it. It did not go to minimum depth. I just take pictures on the pool but didn't go under so why it has leak. Can you please help me. I cannot connect with the support chat or something.
GoPro
Posts: 29,576

Re: Hero 5 water leak

[ New ]

 

Please see the information on your other post @sweetsand73047

 

Thanks!

Ej