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Tourist
Posts: 1
Accepted Solution

Hero 5 water damage

Dear Team,

 

I would like to request your support for my demaged camera. I have a hero 5 purchased a while ago and only used it on land but once I took it to the water for snorkelling (not deeper than 1,5m ) and after 10-15 minutes of recording the camera came up with the following error message "sd card error" and turned off immediately. I immediately took it out to the beach to see what is wrong with it. I realised thet whe water went into the camera that caused the problem. The camera supposed to be water resistent and it was always used properly. The salty water dameged electronics inside and now it does not turn on. I would like to request your support to find a solution for the case as I beleive it is unacceptable.

 

Kind regards

Mate Kukoricza


Accepted Solutions
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Explorer
Posts: 12,852

Re: Hero 5 water damage

You'll want to contact the GoPro Support Team for this https://gopro.com/help/ContactUs

This is a member to member support community and as such, we are unable to provide the assistance you need.

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Highlighted
Explorer
Posts: 12,852

Re: Hero 5 water damage

You'll want to contact the GoPro Support Team for this https://gopro.com/help/ContactUs

This is a member to member support community and as such, we are unable to provide the assistance you need.