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Tourist
Posts: 3

Hero 5: turn on-turn off

I can not use the camera. I activate it and can not use it. The display switches on and off continuously. I tried everything.
Please, help...
Thanks 🙂
GoPro
Posts: 3,505

Re: Hero 5: turn on-turn off

 

Hi @banegph5,

 

Have you tried changing the batter or installing new firmware update manually?

 

Here's how: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Hero 5: turn on-turn off

Hi graytree76514
Thanks for answer.
I can not connect the camera to the application because the camera is constantly activated and deactivated.
Tnx
Tourist
Posts: 3

Re: Hero 5: turn on-turn off

Hi @graytree76514
Thanks for answer.
I can not connect the camera to the application because the camera is constantly activated and deactivated.
Tnx
GoPro
Posts: 7,108

Re: Hero 5: turn on-turn off

Hello @banegph5. Try running a manual update for the camera instead of using the app. You will need access to a computer and an SD card reader/adapter in order to complete the process. Let the steps below guide you through it: 

  1. Go to the HERO5 Black  update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. Let us know how it goes.