01-04-2019 11:50 AM
Have you tried changing the batter or installing new firmware update manually?
01-09-2019 02:45 PM
Hello @banegph5. Try running a manual update for the camera instead of using the app. You will need access to a computer and an SD card reader/adapter in order to complete the process. Let the steps below guide you through it:
- Go to the HERO5 Black update page.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. Let us know how it goes.