06-24-2019 07:57 PM
My GoPro hero 5 camera touchscreen is not responding so I am not able to change any of the settings. My camera WiFi is also OFF. I don't have any gopro service centre in Hyderabad INDIA.
So presently if I can get the solution how I can change settings alternatively or how I can make WiFi of camera ON. So that I can utilize with WiFi for settings.
Please help in this matter at earliest for any solution. (Just 2 weeks away from my Himalayan trip and problem came...)
06-25-2019 09:12 AM
What SD card are you using?
Try to take the SD card out then see if the camera behaves the same.
If it does, please proceed with a manual update. Please refer to https://gopro.com/en/ca/update/hero5
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
06-27-2019 06:45 AM
I am using approved Lexar micro SD card. ( 1800x )
Tried removing SD card still touchscreen not responding.
Did manual update as mentioned in link here(https://gopro.com/en/ca/update/hero5)
Still no change in touchscreen response, still not responding.
Is their any other way I can make atleast WiFi ON.
Can GoPro provide me specific software update which will include 'WiFi ON' in software update. So that on manually installing update atleast my WiFi will be ON and I would be able to change the settings from GoPro App as. Is this feasible for GoPro to provide. My camera is GoPro Hero5.
06-27-2019 08:09 AM
06-28-2019 06:31 AM
Parallely as suggested will try contacting support team.
Hope till my trip I get some way out of it.
06-29-2019 01:06 PM