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Tourist
Posts: 4

Hero 5 touchscreen is not responding and my WiFi is also off

Hello,
My GoPro hero 5 camera touchscreen is not responding so I am not able to change any of the settings. My camera WiFi is also OFF. I don't have any gopro service centre in Hyderabad INDIA.
So presently if I can get the solution how I can change settings alternatively or how I can make WiFi of camera ON. So that I can utilize with WiFi for settings.
Please help in this matter at earliest for any solution. (Just 2 weeks away from my Himalayan trip and problem came...)
GoPro
Posts: 9,584

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Hi @megadusk3305

 

What SD card are you using?

Try to take the SD card out then see if the camera behaves the same.

If it does, please proceed with a manual update. Please refer to https://gopro.com/en/ca/update/hero5

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

 

 

Thanks!
Ej

Tourist
Posts: 4

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Hi @aragon1006,
I am using approved Lexar micro SD card. ( 1800x )
Tried removing SD card still touchscreen not responding.
Did manual update as mentioned in link here(https://gopro.com/en/ca/update/hero5)
Still no change in touchscreen response, still not responding.
Is their any other way I can make atleast WiFi ON.

@GoPro :
Can GoPro provide me specific software update which will include 'WiFi ON' in software update. So that on manually installing update atleast my WiFi will be ON and I would be able to change the settings from GoPro App as. Is this feasible for GoPro to provide. My camera is GoPro Hero5.

Thanks
GoPro
Posts: 9,584

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Thanks for trying the suggested steps @megadusk3305

Regarding the Wi-Fi option we'll send this as a feedback to the team in charge.

 

The best path forward is to contact our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 4

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Thanks @aragon1006 for quick responses and for forwarding my feedback to team in charge.
Parallely as suggested will try contacting support team.
Hope till my trip I get some way out of it.

Thanks

GoPro
Posts: 9,584

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Sure @megadusk3305

 

Feel free to post back if something comes up.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 5 touchscreen is not responding and my WiFi is also off

Hello @aragon1006

I am not able to connect to support team via chat.

May I get email ID to send request for sending software update with 'WiFi ON' patch.

 

GoPro
Posts: 2,901

Re: Hero 5 touchscreen is not responding and my WiFi is also off

@megadusk3305, we no longer have an email support system thus, we're unable to receive any email. Alternatively, you can contact our Support team by phone using the phone numbers at https://gopro.com/help/ContactUs.