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Hiker
Posts: 10

Hero 5 stuck in manual update mode

[ New ]

Camera shows gopro icon and 1/2 with arrow pointing down. then goes to circle with sxclamation point and flashing red. I am using manual update and tried 3 sim cards that gorpo recommends. anyway to fix this?

GoPro
Posts: 15,286

Re: Hero 5 stuck in manual update mode

[ New ]

@rockydusk46426, we do have some suggestions here that should help get the update working: 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

    • NOTE: Reformatting the SD card will delete all data off of the card, so be sure that you save any videos or pictures you want to keep on your computer before reformatting the SD card. 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card.  

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate.  

Hiker
Posts: 10

Re: Hero 5 stuck in manual update mode

[ New ]

I have done this and still the same.

 

Format FAT32

 

put the update zip file there, extracted it. no extra letters

 

still get the gopro with the arrow pointing down and 1/2 and red light flashing slow and then flashing fast

 

 

GoPro
Posts: 29,722

Re: Hero 5 stuck in manual update mode

[ New ]

Hi @rockydusk46426

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej

Hiker
Posts: 10

Re: Hero 5 stuck in manual update mode

[ New ]

I did reach out one time before and I was told here is a 20% coupon and buy a newe camera. No help or support at all. I can guess why gopro will go broke at some point. you make a crappy product that dont rally honor support. I would pay just to get this fixed