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Sightseer
Posts: 1
Accepted Solution

Hero 5 side door broken still waterproof?

Hi guys I lost my hero 5 black's side door. Usb c one.
I was wondering, is it's still waterproof?

Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 5 side door broken still waterproof?

 

Hi @bluewave4284

 

Please send a photo of he broken part. 

 

If it was just removed it can still be reattached. 

But if it's broken you can contact Gopro Customer Support and they can check that for you. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

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Highlighted
Explorer
Posts: 13,000

Re: Hero 5 side door broken still waterproof?

NO.

 

All doors must be securely closed for the camera to be waterproof.  You can purchase a new one here https://shop.gopro.com/accessories-3/replacement-side-door-hero6-blackhero5-blackhero-2018/AAIOD-001...

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Adventurer
Posts: 13,366

Re: Hero 5 side door broken still waterproof?

Did you snap the door is removable?      or did it actually break?   

Highlighted
GoPro
Posts: 6,097

Re: Hero 5 side door broken still waterproof?

 

Hi @bluewave4284

 

Please send a photo of he broken part. 

 

If it was just removed it can still be reattached. 

But if it's broken you can contact Gopro Customer Support and they can check that for you. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay