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Tourist
Posts: 2

Hero 5 shutter not working

Hi can someone help me with this I used my hero 5 underwater without wpc and then nothings wrong until the day after using it underwater I opened and get the battery it has moist and the screen has moist I charged it and works fine a few minutes it hang and keep shutting on its own and I restart it and the shutter is not working anymore but when I connect it to my phone the remote is fine just the camera shutter itself and moist but it works OK.
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GoPro
Posts: 14,964

Re: Hero 5 shutter not working

Hi @foggystoke83187

 

We would like to better understand what happened with your camera and provide you with our recommendations. Please reach us out via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

EJ

Highlighted
Tourist
Posts: 2

Re: Hero 5 shutter not working

Hello @aragon1006 I used it underwater and then when I opened it to get the battery I has water inside and then after awhile the shutter is not working
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GoPro
Posts: 14,964

Re: Hero 5 shutter not working

 

Hi @foggystoke83187

 

Thank you for the additional information. Please contact our Support Team for assistance on this matter. https://gopro.com/help/ContactUs

 

 

Regards,

EJ