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Sightseer
Posts: 1
Accepted Solution

Hero 5 session wont turn on

My hero 5 session wont turn on. There are 2 red lights that are on. I pulled the SD card. I tried holding the start button for 20 seconds and that didn't work.

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GoPro
Posts: 10,071

Re: Hero 5 session wont turn on

Hello foggyflame30430, 

 

This is really not an expected behavior for the camera. If you have already tried the steps to fix here, contact our Support team for further assistance. You can reach them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
Highlighted
GoPro
Posts: 10,071

Re: Hero 5 session wont turn on

Hello foggyflame30430, 

 

This is really not an expected behavior for the camera. If you have already tried the steps to fix here, contact our Support team for further assistance. You can reach them through https://gopro.com/help/ContactUs

 

Thanks, 
Marius