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Sightseer
Posts: 1
Accepted Solution

Hero 5 session won’t turn on, no light, is really hot without being on.

I have a GoPro hero 5 session. When I plug the charger in, there is no red light. It won’t turn on at all. I tried resetting the GoPro. Nothing works, will not turn on. I tried new cables that work with other products. After taking it off the charger it’s been really hot for the past 3 hours and still going hot. Any ideas?

Accepted Solutions
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GoPro
Posts: 19,786

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

 

Hi @megabluff75046

 

What SD card are you using?

Try taking the SD card out first. Then let the camera cool down before trying to charge it again.

 

Here are the steps to try to power the camera on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

Let us know how it goes.

 

Regards,

Ej

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All Replies
Highlighted
GoPro
Posts: 19,786

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

 

Hi @megabluff75046

 

What SD card are you using?

Try taking the SD card out first. Then let the camera cool down before trying to charge it again.

 

Here are the steps to try to power the camera on again:

  1. Disconnect the camera from any external power source and remove SD card.
  2. Press the Menu Button to see if any information is prompted on the camera’s Status Screen.
  3. If there is no response from the Status Screen, attempt to reset the camera by pressing and holding the Menu Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  4. If you're still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum), look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Menu or Shutter Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a video.

Let us know how it goes.

 

Regards,

Ej

Highlighted
Tourist
Posts: 5

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

Good Afternoon,

 

I'm having the same issue and I followed all the steps you had below and I am still not getting a red light when plugged in. I have removed the SD card and tried charging it without that in. Is there anything else I can do to try and resolve this issue?

 

Thanks in advance,

Chrissy

Highlighted
Adventurer
Posts: 13,476

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

Have any of you able to get into the App and tell us if you turned off your leds

Highlighted
Tourist
Posts: 5

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

I logged into the app and was trying to add my camera but was unable to do so cause battery was dead on the camera.

Highlighted
Adventurer
Posts: 13,476

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

So no way  you know if the leds were  off.   Well maybe it is time to call gopro and the hardware failed, call up or chat.  keep all posted about your fix

Highlighted
Tourist
Posts: 5

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

Do you happen to know if I can call the US phone support number if I live in Canada?

Highlighted
Adventurer
Posts: 13,476

Re: Hero 5 session won’t turn on, no light, is really hot without being on.

 that I can not answer  you need to call gopro get your camera    serviced under warranty if all else failed.